Powerful new features,
improved workflows,
flexible pricing, and more
We’re upgrading MYOB Essentials.
Here’s what you need to know.
Powerful new features,
improved workflows,
flexible pricing, and more
We’re upgrading MYOB Essentials.
Here’s what you need to know.
Frequently asked questions
What is MYOB Business?
We’ve been on a journey to simplify our small to medium business software to a single product suite and accelerate our delivery. MYOB Essentials has had a major upgrade, giving you access to new features and more frequent updates, a new interface, improved workflows and a cleaner, mobile-responsive experience. MYOB Essentials is a different product today and to reflect these changes we have a new name, MYOB Business.
MYOB Business is what our customers have been asking for, for years! It’s the coming together of our small to medium business product suite. It is one product, on one platform with various subscriptions and pricing plans designed to make it affordable for you to get started, choose the features you need, only pay for what you use and access other integrated services as you scale.
Why am I getting upgraded?
We’re upgrading Essentials to a new platform, giving you access to new features and more frequent updates, improved workflows and a cleaner, mobile-responsive experience.
What plan will I move to?
We’ll notify you with details of the new subscription plan, pricing, product tier inclusions and limitations. The move to MYOB Business is based off your current subscription, and in most instances your subscription would change as follows:
| From | To |
| MYOB Connected Ledger | MYOB Business Connected Ledger |
| MYOB Connected Ledger and Payroll | MYOB Business Connected Ledger and Payroll |
| MYOB Essentials Starter with 2 or less paid employees and linked bank accounts | MYOB Business Lite |
| MYOB Essentials Starter with more than 2 paid employees or linked bank accounts | MYOB Business Pro |
| MYOB Essentials Accounting | MYOB Business Pro |
| MYOB Essentials Accounting with Payroll | MYOB Business Pro |
| MYOB Essentials Payroll | MYOB Business Payroll Only |
However, as we are not aware of your individual business needs, we recommend you compare our plans and work out what’s right for you. You can manage your subscription at any time from My Account.
Please note there is no change to AccountRight, and businesses can continue using this software as they do today.
When will my business be upgraded?
We’ll let you know in the days leading up to the upgrade. Watch your inbox for emails and for messages on your Essentials dashboard.
What do I need to do before the upgrade?
There are some tasks you’ll need to complete to prepare your file for the upgrade. We recommend you read through these pre-upgrade tasks, to ensure your business is ready.
What are the key changes?
The new Essentials gets the job done and more. Now with improved features, a new look and reorganised menus, and easier workflows. To find out more, see the key changes to your file, learn about payroll changes and visit the help pages below to see what’s new.
For a guided walkthrough on all of these changes and more visit MYOB Academy.
How do I access my upgraded business file?
You can access it through app.myob.com. Remember to update your bookmark.
How can I see all my businesses, upgraded or not?
Access your full list of businesses through app.myob.com.
My business has just been upgraded, what next?
Once your file has been upgraded you’ll need to complete these onboarding tasks
- Is your bank reconciliation is up to date?
- Review your bank feed rules
- Is your chart of accounts set up correctly?
- Personalise your business with settings
- Set up invoice templates
If you use Payroll:
How will my MYOB Business subscription plan be billed?
All Subscription Plans consist of a monthly base subscription fee, which is charged in advance. Subscription Plans have varying product and support inclusions and limitations, such as limits on the number of linked bank accounts or limits on the number of employees paid per month. For information on Payroll limits check out this Help page.
Premium Payroll are charged as a unit price for each employee you pay within a calendar month and you will be charged in the month following usage. For example, if you process the pay run for an employee in October. You will be charged for that pay run in November. This will appear on the invoice sent to you. Visit this help page for more information about Premium Features.
Premium Inventory is an additional service you can opt in to, and is charged monthly in advance.
To view up-to-date information on your subscription plan, or check current usage charges, go to My Account. Please note you must be the billing contact to view this information.
Can I change my subscription plan later on?
You sure can. If your business grows (congrats!) and you need a few more features like payroll, you can upgrade your account in just a few clicks. You’ll need to have administrator access to make changes to your plan - view our help article to find out how.
How is the payroll add-on charged, are there any minimum lock-in periods?
Payroll charges are calculated based on the number of employees paid in a pay run during the calendar month. The fee is incurred the first time you pay each employee in a month, on the date you submit the pay run. Once you’ve paid an employee in a month period, you can pay them as many times in that month without affecting your usage.
There’s no minimum locked in periods. If you want to upgrade your plan, it will take effect instantly. If you downgrade your plan, that will take effect at the start of the next billing cycle. There is no limit on how often you can upgrade or downgrade your subscription plan.
If your plan has a limit and you want to pay more than the included number of employees you need to upgrade your plan. If it's a one-off you can choose to go back to your original plan afterwards, but you'll need to pay for the upgraded plan until the end of the current billing period. If you don't go back to your original plan, you'll continue to pay for the upgraded plan.
For more information see our help article Payroll Limits and Fees.
If I scale down my number of employees, what happens to the data of the employees that I’m no longer paying for?
The employee data will remain in your file as read only. You’ll be able to reactivate them if required. You will be able to access all historical employee information as read only.
How do I manage my subscription?
If you’re the account billing contact, you can manage your subscription, view billing and usage information, and add or remove features via My Account.
For detailed instructions see the help article MYOB Subscription, Invoices and Payment Details.
Where can I view the MYOB Business terms and conditions?
The new MYOB Business Terms of Use (“Terms”) will apply to your use of the product once your file has been migrated. These Terms are similar to the Terms of Use that governed your use of MYOB Essentials. Please make sure you read the new Terms. By continuing to use MYOB Business, you are agreeing to the new Terms. Click to view the MYOB Business terms of use.
What if my question hasn’t been answered?
You can post a question in our Community Forum or please contact support via My Account for specific questions about this change or your pricing.
Upgrade help and troubleshooting
My reports aren’t providing the right information, how do I customise these?
You can easily customise the look and content of an existing report to suit your needs.
How do I print off reports and invoices?
You can export any of your MYOB reports in Excel or PDF formats so you can share them with others (such as adding them as an attachment to an email), manipulate report data in Excel, or save copies for your records.
How can I view past pay runs and pay slips?
All the pay runs you've processed are listed on the Pay runs page (Payroll menu > Pay runs).
What is the process for bank reconciliations?
How do I download and use the new MYOB Invoices app?
Working outside of the office shouldn’t affect your processes. With the MYOB Invoice app, you can create quotes, invoices, customers and suppliers on your mobile device. The best part? It's all linked to your MYOB file, so your business info is always up to date and easily accessible.
My employees used YourPay for timesheets, how do I move to MYOB Team?
When you upgrade to MYOB Business, you’ll get access to MYOB Team to process timesheets included as part of your subscription for MYOB Business.
You’ll notice some differences between MYOB Team and YourPay, to find out more about these changes click here
There are some tasks you’ll need to complete to finish your setup:
- Before your upgrade: Complete and save timesheets.
You’ll need to check employees have completed and saved any timesheets and that these have been processed in pay runs. If this is not completed, timesheets will need to be re-entered in MYOB Team after your upgrade. - After your upgrade: Setup MYOB Team
Once your file had been upgraded, setup MYOB Team and add your employees. See our help page to get started.
I no longer have access to Cashflow reporting in MYOB Business Lite.
MYOB Business Lite gives you access to Tax and Lite Management reports. To access to Advanced reports and analytics, including Cashflow reporting you can upgrade your subscription plan to MYOB Business Pro via My Account.
I can no longer print IR345 and IR348.
These forms are no longer required to be uploaded to IR and not available in MYOB Business. You can access the information from the reports “Employer Deductions” and “Payroll Activity” in MYOB Business.
I can no longer top up my employee’s pay to minimum wage during a pay run.
In MYOB Essentials, if an employee is paid an annual salary, there was an option in their record to top up their pay to the minimum wage during a pay run.
This option isn't available in MYOB Business.
If you have an employee on the minimum wage who works extra hours, you may need to adjust their pay to ensure that their hourly rate doesn't fall below the minimum hourly rate.