Need extra support to manage your upgrades? Or want hands-on expert assistance to level-up your product know-how? Your business might look different to the next. MYOB Care gives you predictable, transparent and flexible assistance from our team of experts, matched to your business needs.
Simply choose an MYOB Care Plan or Add-on Package that's right for you, and build the right partnership to power your business.
Connect with a global community of mid-market innovators in Las Vegas, USA. Winners will receive a ticket to Acumatica Summit 2025 and $5,000 in cash towards flights and accommodation.
Plus, join us at MYOB's Discover 2025 event in Sydney, Australia – flights and accommodation included.
Register for our free MYOB Exo Payroll round table
Get up to speed on the retirement of MYOB Exo Payroll
Learn about alternative MYOB solutions
Explore the payroll implementation process
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Need help identifying the right MYOB Care solution to suit your needs?
Talk to your MYOB Customer Success Manager today, and we'll help you build the right partnership to power your success.
Frequently asked questions
Why is MYOB introducing MYOB Care?
MYOB Care is designed to meet the growing and varied support needs of businesses using MYOB Acumatica. With these plans, you receive faster, more tailored, and proactive support, delivered by experts.
What’s the difference between Essential and Pro plans?
Essential gives you extended hours, faster response times, and up to 3 expert queries per month.
Pro includes everything that comes with Essential, plus longer hours, after-hours support for critical issues, up to 5 expert queries per month, a dedicated support team, and proactive issue tracking.
How do I sign up for MYOB Care?
Simply get in touch with your MYOB Customer Success Manager to discuss the right MYOB Care solution to meet your needs.
How do I choose the right plan?
Our Customer Success team will work with you to understand your support needs and help you choose the plan that’s best suited to your business. Whether you need expert guidance, extended hours, or proactive support, we’ll guide you to the right fit.
Can I change plans later?
Yes, you can upgrade anytime. Downgrades will take effect on your renewal date.
What’s included in my software subscription?
As part of your MYOB Acumatica subscription, you have access to convenient self-service online help and the option to call MYOB for critical issues that affect core product functionality. You also have access to an online customer portal, which provides a secure platform for your authorised contacts to interact with the MYOB Support team, enabling you to lodge, track, and manage tickets related to account enquiries, billing, product bugs and defect reporting. For more information about support and the assistance included in your subscription, please read the MYOB Acumatica Service Terms.
Is MYOB Care separate from my software subscription?
Yes. MYOB Care is a separate support service and is billed independently of your software subscription.
Do you offer month-to-month subscriptions to MYOB Care?
The minimum term for MYOB Care is 12 months. The annual term ensures you have uninterrupted access to support and is simpler to manage from both a cost and admin perspective. It also gives us the ability to plan and deliver the right level of support for your business across the year.
How do I raise support tickets?
You can raise support tickets through the customer portal, which you will receive access to as part of your MYOB Care onboarding.
Do MYOB Care plans roll over?
We offer annual plans to ensure you have uninterrupted access to support. It gives us the ability to deliver the right level of support for your business across the year.
After the end of your initial 12 month term, your MYOB Care plan will continue to roll over automatically for a 12 month period. Want to cancel? Let us know at least 90 days before your current plan ends.
