November
Our last round of enforcement of 2FA for 2025 is taking place on 11 December for those customers that were upgraded to 2025.2 in October. A final comms will go out 10 December. In order to get 100% of AU Payroll Admins across the line, and due to the success we’ve had to date, the ATO are allowing us a final run through in Q1 in order to maximise sites on newer versions with the best usability experience.
October
2FA Product Changes
With the release of 2025.1.200 we have made it mandatory for new, or when editing existing, payroll admins. Please ensure that you read the release notes for specifics. Platform: Changes to Two-factor Authentication (2FA) Enforcement for Payroll Users
2FA Enforcement
Our next round of enforcement of 2FA is taking place on 30th October for those customers that were upgraded to 2025.2 in August. A final comms will go out 29th October.
There will be two more runs in Q4 with a couple of changes:
- In November, as we’ve noticed some sites that have escaped the net and some payroll admins that have turned of the 2FA enforcement, we will be including all those sites and payroll admins into the November cohort.
- In December, we’ll be running with a compressed cycle so that it is run over a 2 week cycle instead of one month. This means that the dates for the customers that were upgraded in November will be
- notification on 3rd December
- final notice 10th December
- with enforcement on 11th December.
HubSpot Native Integration
As communicated on community forum: Acumatica NATIVE HubSpot Integration - Update | MYOB Community
HubSpot has announced an extension to their API deprecation, which now will not come into effect until 30 April 2026.
We are working with Acumatica to have fixes available for 2025R1 and beyond. We're expecting these early in Q1 2026, the format (e.g. a release or a customisation) is currently under review.
In the meantime, please ensure that all impacted sites will be upgraded to 2025R1 (or later) prior to 30 April 2026.
Performance Best Practice: Stay on Top of Automation Schedule Errors
Automation schedules are powerful — but when they fail, they can quietly impact site performance. Unresolved schedule errors, especially from email automations, can accumulate and lead to noticeable slowdowns over time.
To maintain optimal performance, we recommend partners:
✅ Regularly review automation schedules for errors
✅ Investigate and resolve any failed runs promptly
✅ Pay particular attention to email automation schedules, as these are a common source of degradation
📘 Learn more:
Proactive monitoring of these errors is a simple but effective way to help your customers maintain consistent performance and avoid unnecessary slowdowns.
September
Improving site performance together
We’re focused on helping you boost the performance of your MYOB Acumatica sites by surfacing what matters most: the issues you’re likely to encounter and the practical tools you can use to diagnose and resolve them.
Known issues
Understanding known issues is the fastest route to accurate diagnosis and resolution. We maintain an up-to-date reference so you can quickly recognize symptoms, validate root cause, and apply proven fixes. Here’s a few of the latest:
Tools
To accelerate troubleshooting, start with the following tools and resources:
- Improving the performance of MYOB Acumatica - Best practice guide: Your first-stop playbook for performance tuning, configuration hygiene, and step-by-step checks.
- Known issues: A living catalog of issues we’re tracking, with context, indicators, and available workarounds or fixes.
Below are the key in-product troubleshooting utilities you can use directly within your environment:
|
Tool |
What it helps you do |
|
System Monitor |
Overview of system processes and potential bottlenecks so you can spot load hotspots and resource contention. |
|
Request Profiler |
Identifies specific database queries or processes consuming resources to pinpoint inefficient requests. |
Next steps
- Get familiar with the known issues so you can recognize patterns and triage faster.
- Use the best practice guide and in-product tools as your first step before escalating.
- Stay tuned — we’ll continue sharing performance insights and resources to help you drive ongoing improvements.
2FA Enforcement
Our next round of enforcement of 2FA is taking place on 25th September for those customers that were upgraded to 2025.2 in August. A final comms will go out 24th September.
For our next run in October, we will be making one adjustment and the webinars will be made available on demand rather than scheduled on a weekly basis.
BNZ Bank Feeds
As announced on community forum BNZ Bank Feeds - Migrate Existing - 1 Dec Deadline | MYOB Community, all existing BNZ bank feeds created prior to 1 July, 2025 will need to be cancelled and recreated via the new API by 1 December 2025. This requires site to be on 2024.1.300 or above, and instructions on both the cancellation and creation process can be found below. There have been issues with Cancelling bank feeds, however we have recently released fixes into production to resolve this issue. If there are still issues with Cancel, please follow the usual Support process.
- Cancel feed instructions
https://enterprise-support.myob.com/adv/bank-feeds - Bankfeeds-Cancellingbankfeeds
- New BNZ bank feed instructions https://help.myob.com.au/advanced/Docs/Published/UserGuide/CA__CON_BankFeedSetup.html
2025R1 Developer Advisory
As part of the 2025 R1 release of the MYOB Acumatica ERP platform, the PX.Objects.AR.ARPrintInvoices graph has been removed('Removed Graphs' section in AcumaticaERP_2025R1_ReleaseNotes_for_Developers). This is a breaking change that affects both the core framework and any customisations that reference this graph.
MYOB has identified that this graph has not been removed, but rather renamed to: PX.Objects.AR.PrintARDocuments
To resolve these issues and ensure your customisation remains compatible with 2025 R1:
- Update all references to the old graph: Replace PX.Objects.AR.PrintARDocuments with PX.Objects.AR.ARPrintInvoices
- Rebuild & Republish After making the above updates, rebuild your project and republish the customisation package against a 2025 R1 site.
August
2FA Enforcement
For customers upgraded in July – their 2FA will be enforced through activation of Forbid Login with Password on 28 August.
For customers upgraded in August – they will receive an EDM from MYOB first week of September.
For more information, please see this recent communication here.
June
MFA Rollout for MYOB Acumatica Payroll
Starting July 1, we’re rolling out Multi-Factor Authentication (MFA) for MYOB Acumatica Payroll administrators in Australia to meet the ATO’s compliance deadline in November.
We’ll be enforcing MFA as part of the 2024.2 upgrade cycle. As customers are upgraded, they’ll receive a series of messages:
- First, a “Please turn on MFA” notice
- Then a reminder
- Followed by a final notice
- And finally, enforcement via script of MFA for that cohort
- This cycle will repeat for each upgrade window.
To ensure customers receive consistent messaging, we’ll communicate directly with your customers. All communications will be shared via the Community forum.
What you can do:
- Reinforce MFA messaging using your existing channels: newsletters, email updates, customer check-ins, or others.
- Encourage customers to enable MFA early to avoid disruption and have more control over the timing.
- Support your customers through the transition and reach out to us if you need help.
- Recommend your customers attend one of our 45-minute sessions, run weekly on a Tuesday from the 29th July 2025.
Session management and device locking
As part of our ongoing security enhancements, customers will now be required to lock their devices when not in use. This change supports stronger access controls and will be reflected in our updated product terms of use. We’ll include this in customer communications,
What you can do:
- Inform your customers about the new device locking requirement.
- Reinforce the importance of incorporating it into daily security habits.
- Direct them to upcoming communications for full details.
QBCC Retirement
Based upon the governments delay in the national roll out of we have conducted a review of functionality in our QBCC customisation and have identified more investment is required to meet customer expectations. So we have decided that MYOB will be retiring and removing support for the QBCC customisation. We are working with a partner to develop capability going forward, and will be in touch once we have these details. In the interim, if you have any questions please reach out to Marie.
Support Updates
Reminder: Submit quality cases to avoid rejection
As shared in April, all support case submissions must now meet the standards outlined in our Case Quality Scorecard. Submissions that don’t meet these requirements may be rejected.
Download the Case Quality Scorecard PDF to review the criteria for a complete and effective case.
Need help?
Take the MYOB Academy course: Submitting Quality Support Cases:
- Available to Level 1 Certified users
- Log in and search for “Submitting Quality Support Cases”
This short course explains how to avoid common submission issues, meet quality standards, and help us resolve cases more efficiently, with fewer back-and-forth exchanges.
May
Here’s a quick overview of the upcoming deployment windows and associated versions. Please review carefully, especially if you're considering rescheduling any site upgrades.
Deployment versions by month:
- April – 2024.114.202.2619
- May – 2024.114.300.3035
- June – 2024.114.300.3035
- July to October – 2024.2
- November – 2025.1
⚠️ Important considerations when rescheduling:
- Version Impact: Rescheduling a deployment to a later month means your site will receive the version available in that later window, not the version originally planned.
- Sandbox Versions: Sandboxes are not automatically upgraded to match the new target version if a deployment is rescheduled. You may need to request an upgrade to your sandbox.
- Version Jumps: Skipping earlier upgrades can create larger version jumps. For example, if a customer on 2023.1 skips the June window and moves to November (2025.1), a stepped upgrade is required. This adds complexity around:
-
- Integration & customisation compatibility
-
- Upgrade duration and planning
-
- Availability of upgrade windows
-
- Need for custom upgrade paths
If you have questions or would like to discuss rescheduling, please reach out early so we can help you assess the best path forward.
April
Help Resources Workspace
To make it easier to get the help you need, we've added a new Help Resources workspace, with links to the MYOB Acumatica Support Knowledge Base, MYOB Academy, Acumatica Community and more.
The new workspace will show by default for all users.
The user isn’t automatically logged in to the external platforms; such as MYOB Academy or Acumatica Community Forum. They have to log in to these platforms if they haven’t logged in before.
Tiles
- Knowledge base: Takes users to HubSpot Knowledge Base home page.
- MYOB Academy: Takes users to the MYOB Acumatica Learning Content on the Academy platform
-
- What's new in MYOB Acumatica MYOB Acumatica Release Hub Acumatica Community Forum: Takes users to the MYOB User Discussions section under Acumatica’s Commuity Forum
List items
In-product help
- Using in-product help Using MYOB Acumatica help
Educational videos and courses
- MYOB Academy courses https://academy.myob.com/blocks/kineo_coursesearch/index.php?products=MYOB%20Acumatica&sort=popular
- MYOB Acumatica YouTube playlist Two Factor Authentication (or 2FA) for MYOB Acumatica
Troubleshooting
- MYOB Acumatica knowledge base MYOB Acumatica Knowledge Base
- Keep your MYOB Acumatica site running as fast as possible https://enterprisesupport.myob.com/knowledge/performance
Community forum
- Acumatica Community Forum MYOB User Discussions | Community
- Get started with the Acumatica Community Forum Get involved with the Acumatica Community forums
Product updates
- Release notes Release Notes
- What's new in MYOB Acumatica MYOB Acumatica Release Hub Acumatica Community Forum: Takes users to the MYOB User Discussions section under Acumatica’s Commuity Forum
MFA Changes coming in the Autumn Release
There’s a number of important new enhancements across user security in the forthcoming MYOB Acumatica Autumn Release that result in a clearer login process, improved user onboarding and easier user security management.
Highlights include:
- We’ve renamed the purple button in the sign in screen to “Sign in with MYOB ID" - making it clearer to the user on the identity provider in use, and reducing user confusion
- Onboarding emails have also been revamped, where the URL within the body of the email which will navigate users to the appropriate method of sign in for that user
- You can force users to sign in with MFA by using a ‘Forbid Login with Password’ option for individual users or multiple users.
- From 2024.2 ‘Enforce Secure Authorisation’ is being removed with the introduction of ‘Forbid Login with Password’, resulting in MFA now available when logging into the MYOB mobile app.
- Customers that currently have ‘Enforce Secure Authorisation’ activated will have all users set to ‘Forbid Login with Password’ = true
- Customers that don't have ‘Enforce Secure Authorisation’ activated will have all ‘Forbid Login with Password’ option for individual users set to false
- Managing user security settings for multiple staff is now easier, with the new “External Identity Manager” role which is now available that provides full access to the External Identity Management screen and to help managers perform bulk onboarding of new users. If you’re an “External Identity Manager” then using the Associate External Identity button will send a link to the employee they can use to log into MYOB ID and associate their account.
To find out more about these changes and all other features available within the Autumn Release please join us at the next ITK session on the 30th April.
BNZ Bankfeeds: Moving to API from SFTP
BNZ have advised us that they are moving from paper-based onboarding to an electronic consent form and upgrading the transition relay.
It aligns processes with international best practices and emerging data regulations. It also enhances convenience (wider access to bank account/product information), security, compliance, auditability, accessibility, and greater customer control over data sharing. These added benefits increase trust and security between all parties.
MYOB Acumatica changes
We’ve made changes in MYOB Acumatica 2024.1.300 (and later) to allow for the updated requirements from BNZ for new Bankfeed applications.
Key dates
- Starting 1 July 2025, all new BNZ Bankfeeds applications must use the new API, requiring customers to be on at least version 2024.1.300.
- By 1 December 2025, all existing BNZ Bankfeeds must be migrated. Change management details will be communicated in Q3.
Click here for details on how this new method works.
February
Aligning on a New Process for Logging Performance Issues
As we continue to refine our processes and improve efficiency, we are introducing a new way to track and manage performance-related issues. Previously, performance issues were logged directly with the performance pod and handled through email, but to improve traceability and resolution times, all performance issues must now be logged via our support system.
Why the Change?
Managing performance issues through email created challenges in tracking, prioritizing, and resolving issues effectively. By moving to a structured support ticketing system, we can:
- Improve visibility and traceability of performance issues.
- Reduce resolution times by ensuring proper triaging and routing.
- Provide a more structured approach to troubleshooting and escalation.
How to Log a Performance Issue
To ensure that we can address performance concerns as quickly as possible, it is essential that all issues are logged with complete and detailed information. When submitting a ticket, please ensure you include:
- Details of the Issue – Provide a clear and concise description of the performance problem.
- Fixes Attempted – List any troubleshooting steps already taken to resolve the issue.
- Priority Screens Affected – Indicate the key screens or functionalities where the performance issue occurs.
- Best Practice Guide Compliance – Confirm that Best practice guide has been followed before submission.
What Happens Next?
Once a support ticket is logged, it will follow a structured resolution path:
- Support Agent Review & Triage – A support agent will validate the information provided and ensure all required details are included.
- Routing to a Performance Specialist – A performance specialist will analyze the issue and work towards identifying a resolution.
- Escalation to the Performance Squad (if needed) – If deeper technical investigation is required, the issue will be escalated to our dedicated Performance squad.
We appreciate your support and collaboration in making this transition smooth and efficient.
October
Partner Self-service portal
Learn how change requests work from rescheduling a site, opt-out of an upgrade to opting into a new deployment plan to receive the latest release. Look at our guides and articles in the Partner self-service portal, links are listed below:
How to reschedule to a new date
Improving Performance Knowledge Base Articles
Learn some tips and tricks on system maintenance that can help to optimise performance have been published online:
September
-
Please ensure the contact details are up to date on your account in the General Info tab:
-
For any new credit cards being added after the above date or replacing those have expired please email accountsanz@myobadvanced.com
-
The Operations Team will reply to you with an e-mail similar to this:
-
Once you have clicked the link partners will access a page to enter their CC details safely:
August
Partner Self-service update
We’re excited about new notifications available for Partner self-service features. Learn more about these below.
Stay informed with email notifications directly to your mailbox
Sandbox availability
Keeping up to date with sandbox availability just got a little easier with sandbox email notifications. Your main contact will be emailed when the requested EAP sandbox is upgraded and ready for testing.
You can update your contact details in Partner self-service > Profile > Company Profile > Email
Change request outcome
We’ve enabled email notifications to inform you of the outcome of your schedule change request. Notification emails will be sent to your main contact with the result of the change request approved/declined.
July
Two-Factor Authentication Rollout
As partners would have heard in the July Enterprise Partners: In the Know webinar, MYOB has launched a program of work and requirements around secure authentication to mitigate cyber-security related attacks on businesses.
A password alone is not enough to ensure your customers' data is protected. Within MYOB Acumatica there will be the requirement for users to employ multi-factor authentication when logging in, beginning with Payroll Admin and Employee Self-Service (ESS) Payroll users. This change ensures compliance with the latest guidelines and requirements set by the Australian Taxation Office for digital services platforms.
The deadline for Payroll Admin Users & ESS users to setup two-factor authentication is September 30, 2024. To assist Partners and Customers setup their users with 2FA on the MYOB Acumatica platform, we’ve published a range of help articles and setup guides on our help centers.
Customers that are affected by these changes will be contacted by MYOB (from Thursday August 1st 2024). A copy of the customer communication can be found on Frontify as well as a presentation deck outlining the project.
May
Partner Self-service/Upgrade management
Reduce your upgrade scheduling effort with these new Partner self-service portal features.
📅 Effortlessly adjust your upgrade schedule with the Reschedule change request
Sticking to planned schedules is key to providing customers certainty with their upgrade planning but sandbox errors and customisation issues may mean rescheduling the site to a new month. No more support tickets for rescheduling requests, this can now be done in Partner self-service directly from the deployment plan.
Learn more about how to reschedule here
✔️Opt-in requests for earlier upgrades
Released fixes and implementation site upgrades before go-live are just some of the reasons you may want to opt your site into a deployment window. You now have more flexibility and control over when your customer sites get upgraded by requesting to opt into a deployment plan
Learn more about how to Opt-in here
📋 Monitor change requests and approvals with the change requests view
Ever wondered why a team member requested to opt a site out or in or rescheduled the site to a new window? Now you can view all change requests in a single contextual location from within the deployment plan. Monitor the approval of all requests through the plan
Learn more about the change requests view here
🖥 When will my EAP sandbox be ready?
Sandbox availability just got a little easier with additional fields to the deployment plan for monitoring. Last action and sandbox status fields are now available to help monitor the sandbox provisioning's progress through upgrade to readiness. Learn more about sandbox availability here
MYOB Adapt Desktop Release 2024.1
We’re excited to share some enhancements and improvements in the latest release of MYOB Adapt Desktop. These changes aim to streamline your experience and ensure smooth migrations to MYOB Advanced. Let’s dive into the details:
Ensure you are setup for success with your migrations.
- Adapt Customization Check:
- Adapt Desktop now verifies whether the Adapt customization is up to date on the MYOB Advanced site you’re migrating to. If the customization is outdated, you’ll receive a reminder to update it by re-publishing with cleanup.
- Consistent Naming:
- To simplify understanding, we’ve aligned names across MYOB Adapt and MYOB Advanced:
- Progress item names now match the corresponding MYOB Advanced screens where data will be uploaded.
Increase coverage of data for Exo Business to MYOB Advanced Migrations.
- Comprehensive Progress Items (ERP Migrations):
- We have increased coverage of Exo Business data migrations now covering 80% of the data required for standard migration.
For a complete list of updates, please refer to the full release notes.
April
We are excited to announce new features and enhancements to the Partner self-service portal that will help reduce the effort to manage Advanced upgrades and improve your Advanced upgrade management experience.
These features are available with the 22 April update, take a look at our What's New article and recorded webinar introducing the new features.
Effortlessly adjust your upgrade schedule with the Reschedule change request
Sticking to planned schedules is key to providing customers certainty with their upgrade planning but sandbox errors and customisation issues may mean rescheduling the site to a new month. No more support tickets for rescheduling requests, this can now be done in Partner self-service directly from the deployment plan.
Learn more about how to reschedule here
Opt-in requests for earlier upgrades
Released fixes and implementation site upgrades before go-live are just some of the reasons you may want to opt your site into a deployment window. You now have more flexibility and control over when your customer sites get upgraded by requesting to opt into a deployment plan
Learn more about how to Opt-in here
Monitor change requests and approvals with the change requests view
Ever wondered why a team member requested to opt a site out or in or rescheduled the site to a new window? Now you can view all change requests in a single contextual location from within the deployment plan. Monitor the approval of all requests through the plan
Learn more about the change requests view here
Review sandbox progress and availability from the deployment plan
Sandbox availability just got a little easier with additional fields to the deployment plan for monitoring. Last action and sandbox status fields are now available to assist in monitoring the progress of the sandbox provisioning and upgrade
Learn more about the change requests view here
Contextual notes & attachments enhance collaboration and planning
Collaboration and planning are easier thanks to the notes and attachments fields now available within the deployment plans. Now you can keep planning notes and details of customer requirements or conversations right in the deployment plan.
Learn more about notes and attachments here
New wiki articles to keep you informed
We're building a library of articles to keep you informed of changes with upgrades and deployments. We've delivered the above articles for reference.
We hope you enjoy these improvements and we look forward to hearing your feedback. To learn more about these features, please check out our What's New in upgrade management for details.
March
16 Apr 2023.1.3 Advanced Release Webinar
We will host a webinar for the 2023.1.3 Advanced Release on 16 April. This session will be aimed at consultants and support and provide a release overview to ensure your teams are prepared for the 2023.1.3 roll out. Watch the community forum for more details.
What's new in 2023.1.3?
- Security improvements
- Easier cashing up / cashing out of leave
- Payslip improvements
- AU: Preview STP finalisations before sending to ATO
- NZ: Payday filing improvements
February
As of February 29th, brand-new in-product messaging will be introduced to MYOB Exo ES customers to remind them of the upcoming retirement of the product. This messaging will direct them to this link, which includes a general overview on the retirement, a product comparison between MYOB Exo ES and MYOB Advanced Payroll, retirement FAQs, and who they can contact for assistance. Partner customers will be directed to contact their business partner directly.
The in-product messaging will read "Important reminder: MYOB Exo Employer Services will be retired by November 2025. Copy and paste www.myob.com/dt to learn about taking your payroll to the cloud."
Additionally, there will be a message on the login screen; which will read "Important reminder: MYOB Exo Employer Services will be retired by November 2025. Click here to learn about taking your payroll to the cloud."
January
Fast track sign up for Employee Onboarding (AEO)
Advanced Employee Onboarding adds the powerful online onboarding workflow from MYOB Advanced Workforce Management to Advanced Payroll sites. This is an exciting opportunity for new and existing ANZ customers who can now streamline employee onboarding at no additional subscription cost. In 2023, 4000 employees were onboarded in either AEO or WFM.
What’s changed?
The sign up process was a barrier to adoption. We're happy to share that we’ve reduced the overhead significantly.
You can now sign up new and existing customers for AEO by creating a support ticket and nominate implementation consultants to get access.
See this community forum post for more details
Platform upgrades and deployments
There is a lot to look forward to in 2024 with changes to the partner self-service portal and updates to the schedules, here's a summary of what's new and coming soon in 2024:
What's New?
- New Quarterly demo site upgrade windows will keep your demo sites on the latest release before deployment to customer sites. (2024DEMOQ1 - 26 Jan)
- Friday Tail site windows give us the flexibility of managing extended upgrade windows without interrupting business hours.
- New fortnightly implementation business hours upgrade windows mean implementation sites can access the latest release with the latest features and fixes. (2024IMPUPGRADES - 17 & 31 Jan fortnightly on Wednesdays) view window dates here
- New and updated wiki articles
- Stay informed with the content of messages sent to customer sites using the Customer Communications wiki article
- Want to know what changes are occurring in the platform? check out the new "What's new in platform" wiki article
Watch this space for more exciting changes coming soon....
- Improved visibility and accuracy of schedule information such as version, edition and partner details
- Weekly upcoming deployment notification emails
- Reduce effort with sandbox status visibility and notification of availability
- Visibility of your Advanced site list in a single report
- Save time with opt-in, opt-out, and reschedule requests via the portal.
In case you missed it we also have the following resources available for you and your team to keep up to date with Advanced upgrades,
Using the Partner self-service portal video
Learn more about using the Partner self-service portal, link is available on the portal homepage.
Customer Upgrade Schedules inquiry
View schedule information and search by customer.
Learn how to subscribe to notification groups so users never miss a message.
December
Platform
In platform, we strive to provide the best hosting solution and user experience for our Advanced hosting platform. We value transparency and communication with our stakeholders regarding changes to our hosting platform. To help support us with these communications, I've created a Partner self-service article to share the changes made to the platform with our Advanced Business partner community. You can find a direct link to the "What's new in Platform" article from the Partner Self-Service Portal homepage or using the link above.
November Changes
This week we enabled our IAM role-based solution for new provisions, you can learn more about this Advanced platform change in the "What's New in Platform" article and IAM S3 Access F.A.Q both available in the Partner self-service portal.
November
2024 Deployment plans available
With only 3 more Advanced upgrade windows left for this year, it's time to look ahead to 2024!
We are excited to announce the 2024 deployment plans are now live on the Partner self-service portal. These plans show you the cohort selection and all the site deployment dates for 2024. We have assigned the customer sites to specific dates based on their previous choices, preferences, or the month they were provisioned.
To allow you to stay ahead of the curve we have introduced new quarterly demo site windows and fortnightly business hours implementation site upgrade windows—more details on how to opt into these windows will be available soon.
What you need to do next
- Visit the 2024 Upgrade planning page to find out more about:
- how to choose the best cohort for your customers
- how to access the EAP Sandbox and test the new features
- answers to common questions about the upgrade process
- Inform your customers of their 2024 upgrade dates and check if they want to change their cohort selection.
- Fill out the Request to change the cohort selection form before 1 December if you need to make any changes to the customer cohort allocation.
We will send a notification to customer sites in December to remind them of their 2024 upgrade dates.
Adapt 2023.3 is available
Adapt 2023.3 makes it easier for Exo ES customers to transition dynamic data to MYOB Advanced payroll. With this release consultants will be able to import multiple iterations of data with ease ensuring that customers have access the latest information for parallel pay runs and data validation in Advanced. We have also enriched the Exo Business to MYOB Advanced data migration by adding more data fields to Adapt. More Information on these updates can be found here
Advanced Payroll: Employee Self Service (ESS) improvements in 2023
Employee Self Service (ESS) is a vital feature, especially for customers transitioning to the cloud. It empowers both managers and employees by providing easy access to payroll and leave information, reducing the workload on your payroll team. However, we understand that some key features were causing challenges, leading to low customer satisfaction. We've heard your feedback and are pleased to share an overview of the 2023 changes to improve the customer experience.
New in 2023.1.1
- Easier onboarding for new employees with custom Welcome emails.
- A significant reduction in implementation time for single leave approver workflows.
- The introduction of the ability to cancel ESS leave requests.
- Reassignment and delegation of leave approvals.
Released earlier in 2023
- Control how ESS leave requests handle negative leave balances.
- Managers can now report on Team Leave Balances, including projected leave balances.
- Payroll Administrators have the ability to map ESS leave requests to paid leave in completed pays.
The new online Employee Self Service landing page is designed to make it easier for employees, managers, payroll administrators, and implementers to find content that's most relevant to them. Updates are in progress to include the 2023.1.1 changes.
For more information see https://community.myob.com/t5/Advanced-Payroll-information/Advanced-Payroll-Employee-Self-Service-ESS-improvements-in-2023/td-p/842397
Advanced Payroll: 2023.1.1 supports integration with Microsoft Azure Active Directory
MYOB Advanced customers using Payroll was excluded from the initial launch of the Single sign-on feature. The Payroll issue has been resolved and customers who use payroll can now enable this feature after upgrading to 2023.1.1.
Learn more about this feature in our Integrating MYOB Advanced with Microsoft Azure Active directory article.
Advanced Payroll Reports
We are expanding the Advanced Payroll reports suite to provide a comprehensive set of out-of-the-box reporting options that are easily accessible. The new reports will initially be shared via customization packages so that we can gather customer feedback and use that feedback to inform better the final reporting changes that will go into core Advanced Payroll.
Customer Benefits: Easier access to pay, leave and employee info. Lower implementation cost by reducing the need for bespoke reports.
What is the ask/opportunity? One or all of the following:
- Invest time in reviewing the package and share your team's feedback.
- Include it in demos and new customer implementations and share your customer's feedback.
- Publish the customization for existing customers that require these reports and share their feedback.
Timeline
- Customisations available via Partner Self Service Portal
- Sep: Pay Activity, Leave Paid
- Oct: Payslips, Pay run Differences
- Coming soon in Nov/Dec: Leave, enhance existing inquiries
- We recommend that you start with this one for customers since you will have more control over how it gets published.
- Q1: Employee reports
- Q2 Product Release
We appreciate your ongoing feedback. Together we can deliver a much better result for our customers.
October
ADAPT for seamless migrations: Your Shortcut to 40% Faster Implementation and 3 Extra Days!
MYOB has a number of customers who will be going through digital transformation to our cloud solutions. As part of their journey, they must go through the implementation of MYOB Advanced which is a foreign solution to them because it is not part of their day-to-day processes. As part of this implementation process, frequently they are asked to extract and sanitise data which will be brought in MYOB Advanced. A process that is technical and confusing!
Customers also believe that transitioning from one MYOB product to another should be a seamless experience. However, we know that the enterprise products are very flexible and used in multiple ways which can make the process of migrating data very challenging.
To support the customer in their transition journey we undertook the development of Adapt (Advanced Data Migration and Processing Tool) which is targeting a 40% reduction in the time taken for data migration and to ease the impact on customers by removing the need for doing manual data extracts.
ADAPT was released in April 2023 and most recently was used by BusinessHub. The feedback from BusinessHub after using adapt for 4 of their migrations is
- 60% Reduction of data migration time from 5 days to 2 days for small sites
- A 40% reduction in overall implementation time for a customer who has 120 employees and transitioned to MYOB Advanced Payroll +WFM+Bundy Clock
- Feedback from the consultant is that Adapt has straight forward sequential process to follow and the online help was pretty good. When he had an issue, he raised a support ticket and got a response to get him going.”
ADAPT will continue to expand to support other enterprise desktop products as the results are reflecting a huge benefit to our customers. Look out for the next release early November for enhancements to Exo Business Migrations.
Advanced Payroll: Employee Self Service (ESS) improvements in 2023
Employee Self Service (ESS) is a vital feature, especially for customers transitioning to the cloud. It empowers both managers and employees by providing easy access to payroll and leave information, reducing the workload on your payroll team. However, we understand that some key features were causing challenges, leading to low customer satisfaction. We've heard your feedback and are pleased to share an overview of the 2023 changes to improve the customer experience.
New in 2023.1.1
- Easier onboarding for new employees with custom Welcome emails.
- A significant reduction in implementation time for single leave approver workflows.
- The introduction of the ability to cancel ESS leave requests.
- Reassignment and delegation of leave approvals.
Released earlier in 2023
- Control how ESS leave requests handle negative leave balances.
- Managers can now report on Team Leave Balances, including projected leave balances.
- Payroll Administrators have the ability to map ESS leave requests to paid leave in completed pays.
The new online Employee Self Service landing page is designed to make it easier for employees, managers, payroll administrators, and implementers to find content that's most relevant to them. Updates are in progress to include the 2023.1.1 changes.
For more information, see: https://community.myob.com/t5/Advanced-Payroll-information/Advanced-Payroll-Employee-Self-Service-ESS-improvements-in-2023/td-p/842397
Advanced Payroll: 2023.1.1 supports integration with Microsoft Azure Active Directory
MYOB Advanced customers using Payroll was excluded from the initial launch of the Single sign-on feature. The Payroll issue has been resolved and customers who use payroll can now enable this feature after upgrading to 2023.1.1.
Learn more about this feature in our Integrating MYOB Advanced with Microsoft Azure Active directory article.
Advanced Payroll: Reports and Inquiries
We are expanding the Advanced Payroll reports suite to provide a comprehensive set of out-of-the-box reporting options that are easily accessible. The new reports will initially be shared via customization packages so that we can gather early feedback and use that feedback to inform better the final reporting changes that will go into core Advanced Payroll. The timeline is to release incremental improvements through customizations in Q4 and Q1 and the refined reports is scheduled for a Q2 release in the core product, making it available to all customers.
We are excited to announce the latest version. We recommend that they are used in your demo environments and for new implementations. See community forum for more detail.
August
Advanced 2023.1 Spring release EAP
Thanks to those that joined us on Monday 14 August for the Advanced Spring 2023.1 EAP webinar, where we discussed the highlights of the upcoming release. The recording for this session and the slides are available from the Partner self-service Portal (found via Home Page > 2023.1 Spring release EAP > Resources Section).
We have 3 follow-up 2023.1 Spring release EAP meetings for you to join. The details for these and the link to join the meetings are below. Don’t forget to add these to your calendar so you don’t miss out on updates for this release.
Monday 21 August – EAP session – Things to be aware of
2:00pm – 2:45pm NZT / 12:00pm – 12:45pm AEST
Join meeting here
Monday 28 August – EAP session – Payroll features and changes
2:00pm – 2:45pm NZT / 12:00pm – 12:45pm AEST
Join meeting here
Monday 4 September – EAP session – Technical changes with Q&A
2:00pm – 2:45pm NZT / 12:00pm – 12:45pm AEST
Join meeting here
Advanced Employee Onboarding
Advanced Employee Onboarding adds the powerful online onboarding workflow from MYOB Advanced Workforce Management to Advanced Payroll sites. This is an exciting opportunity for new and existing ANZ customers to streamline employee onboarding at no additional subscription cost.
How can you make the most of the opportunity for your business and your customers?
- First and easiest place to start: Include it in all your sales conversations with prospects. AEO connects another employee business process to the BMP. It’s a significant value add!
- Second is existing customers that are onboarding a lot of employees: Reminder that there are email campaigns that you can use to reach out to them.
- Third is in-flight customers: For customers that are still in implementation, it may be a good time to add in AEO to provide a more complete solution before go-live.
How to sign up a customer?
- Add “MYOB Advanced Payroll – Employee Onboarding Subscription” to the quotation. AEO T&C have been added in the quotation notes.
- Our Operations Team will provision AEO site and hand it back to your team.
Some tips from our experience so far:
- Use the resources available to you.
- For sellers on Frontify: Market play, talk track, product primer, email templates
- For customers: Academy course (AU and NZ) and Getting started guide.
- For services: Implementation guide to enable and configure new customers.
- If you have a time and materials implementation model, make sure that the task to setup AEO is included in estimations. It is much faster than WFM implementations. For reference, we add 2–3 hours for MYOB customers.
- To cut down on training time, we recommend that customers complete the AEO academy course before you handover the AEO site to them.
- For existing customers, set the right expectation up front. The WFM company does need to get processed through MYOB accounts and then get assigned to your team.
Advanced Payroll: ESS improvements in 2022.2.2
With the September deployments, customers will have access to exciting new ESS capabilities added in 2022.2.2 release notes:
- Control how ESS leave requests handle negative leave balances
- Managers can report on Team Leave Balances include projected leave balances
- Payroll Administrators can map ESS leave requests to paid leave in completed pays
The following ideas are all addressed in this release.
- Available leave balance should be the sum of Earned Balance and Accrued Balance – 31 votes
- ESS – Projected Leave Balances to be visible to managers (MSS role) – 27 votes
- Leave Balances to be visible to Mangers (MSS) – 14 votes
- Leave Requests New Status – Manually Entered – 4 votes
Our online Employee Self Service articles have been refreshed to make it easier for employees, managers, payroll administrators and implementers to find content useful to them.
July
Advanced Payroll
Advanced Payroll 2022.2.2 includes a number of long-awaited changes that we are excited to bring to market!
Customers using Employee Self Service will now be able to:
- Control how ESS leave requests handle negative leave balances
- Managers can report on Team Leave Balances include projected leave balances
- Payroll Administrators can map ESS leave requests to paid leave in completed pays
For our NZ customers, the release includes performance improvements to current pay runs and easy access to employee work schedules from within the current pay.
For all customers, employee pay details will now by default include field level auditing to track important changes.
For more details about these and more, see 2022.2.2 release notes. The 2022.2.2 release will be available to new customers from end of July and will start rolling out to new customers in September.
June
Advanced Payroll
On June 20th the Product team ran an enablement session for Advanced Employee Onboarding.
Click the link below to watch the recording and learn more about enabling this feature and making our customers' new starters' lives easier by giving them a professional, online form to send you their personal information, superannuation provider, proof of their right to work and more!
May
Advanced
Since launching the Single sign-on feature we have identified an issue affecting sites using MYOB Advanced Payroll and Single sign-on using Microsoft Azure Active Directory
To ensure the smooth running of your payroll system, we strongly recommend that customers who use Advanced Payroll do not activate Azure AD. Doing so will result in an error when completing Pay runs. For more information please refer to the Advanced Known Issues section.
We are working to resolve this issue as soon as possible so that our MYOB Advanced Payroll customers can begin using the new feature.
Customers who are not using payroll can continue to utilise this feature. We also want to advise we now have available the bank feeds customisation enabling those customers who use bank feeds to take full advantage of Single Sign Azure AD. The Bankfeeds customisation is available for download from the Partner self-service Portal Product Versions > MYOB Advanced Downloads.
Learn more about this feature in our Integrating MYOB Advanced with Microsoft Azure Active directory article.
April
The Customer Education team has been busily building out content in the last quarter and are excited to share the following updates with you:
MYOB Advanced Business
Academy
We’ve launched a new learning journey that focuses on MYOB Advanced Business and consists of 8 courses covering Sales, Receivables, Purchases, Payables, Banking, Finance and Inventory.
All you need to do is go to academy.myob.com, click Log in/Sign up in the top right corner, then go here to self-enrol into the “Day to day with Advanced Business” journey, or you can also complete any of the courses individually.
YouTube
On top of the Learning Journey, we have created a handy MYOB Advanced Business YouTube playlist:
The YouTube playlist for MYOB Advanced Business focuses on Sales, Receivables, Purchases, Payables, Banking, Finance and Inventory.
These 28 videos are available on our YouTube channel via this direct link to the playlist.
MYOB Advanced Payroll
In March we launched two new courses on MYOB Advanced Payroll for our Customers.
- MYOB Advanced Payroll Payday is a 30-minute course, to guide our customers through creating a pay run in MYOB Advanced Payroll.
- MYOB Advanced Payroll-Standalone Employee Onboarding is also a 30-minute course and is here guide our customers through setting up employees as well as onboarding themselves – relieving our customers of paperwork burden.
Both courses are located on MYOB Academy – our external facing learning platform.
All you need to do is go to MYOB Advanced Payroll | Payday and MYOB Advanced Payroll | Standalone Employee Onboarding to self-enrol to the course.
March
Construction Product Management Update
We’re delighted to announce that Bruce Minty, Senior Product Manager at MYOB, will be taking over product management responsibilities regarding the MYOB Advanced Construction Edition.
Whilst also continuing to manage the Manufacturing Edition, Bruce will also be driving product related initiatives including the strategic direction of this important platform solution that supports our customers in the Construction sector across A/NZ.
Please reach out to bruce.minty@myob.com for any questions you may have.
Advanced Payroll in NZ
Advanced Payroll is ready for the New Zealand tax year 2023-2024, effective from 1 April 2023.
MYOB Advanced Payroll automatically updates some tax rates and thresholds to keep you compliant. From 18 March, when you open a pay with a physical pay date of 1 April 2023 or later, MYOB Advanced Payroll will automatically apply the new tax rates and thresholds.
See End of tax year procedures 2023 – NZ for a full overview of EOFY processes that must be completed before your first pay of the new tax year.
Advanced Employee Onboarding for AU customers – Pilot
Advanced Employee Onboarding adds the powerful online onboarding workflow from MYOB Advanced Workforce Management to your Advanced Payroll site at no additional subscription cost. This is a significant value add for new and existing customers and we are excited to bring this to market.
Advanced Employee Onboarding is available in V2022.1.2 to AU customers that choose to participate in the pilot. If any of your customers would be interested, please create a support ticket via the Partner Portal and we will be in touch with next steps.
Pricing
- Subscriptions: Advanced Employee Onboarding will be available to all AU Advanced Payroll customers at no additional subscription cost. There will be a subscription cost for NZ Advanced Payroll customers and more details will follow.
- Services: Advanced Workforce Management is already integrated with Advanced Payroll, however there is a services component that each partner will need to consider. See Advanced Employee Onboarding implementation guide for more details.
Customer Benefits:
- A better employee experience with easily accessible digital onboarding.
- Save time with a solution that reduces data handling.
- Stay compliant by collecting the right information and documents, right from the start.
Advanced 2023 Platform Maintenance windows
The customer base for MYOB Advanced is rapidly expanding! As more Australian and New Zealand businesses reap the benefits of using MYOB Advanced, we are taking steps to make sure our infrastructure can handle the increasing demand. We have conducted a review of our current infrastructure and will be making necessary modifications to ensure optimal performance and availability for all customers as usage continues to grow.
This year, we are making significant changes to our platform infrastructure. We understand that these changes may cause disruptions for customers, and we will do everything in our power to minimize this. However, there may be maintenance periods throughout the year which could lead to outages on Advanced.
We understand that Advanced outages can be inconvenient and disruptive, so we always strive to give as much notice as possible. This includes announcements on the Partner community and in-product notifications to customer sites. Additionally, maintenance plans will be visible in the Partner self-service portal for easy reference.
February
Manufacturing
A New Manufacturing Automated Lot/Batch Expiry date customisation is now available in Partner Self-Service Portal.
Currently within MYOB Advanced Manufacturing Edition, it is a manual process to define lot/batch expiry dates at the end of production, leading to potential user error when defining important expiry information for finished goods with limited shelf life.
This customisation has been developed to deliver automation of lot/batch expiry dates at production completion by basing the calculation on new Shelf-Life Definitions (e.g. Days, Months, Years × User defined Multiplier value) to forward calculate the expiration date allowing for a streamlined, less error-prone workflow when producing goods with limited shelf life.
Importantly, it allows MYOB to offer an automated solution to small-to mid-sized batch manufacturers within the food & beverage sector, or other producers of goods with limited shelf life.
The why for Customers:
- Ensures more accuracy of important Use By/Expiry dates when producing or consuming items with a limited shelf life.
- Delivers automation resulting in a less error prone workflow and reduces the administrative burden on users
Partner Self-Service Portal
The Partner Self-Service Portal > Product Versions now has a new Manufacturing downloads tile containing manufacturing specific customizations, snapshots & demonstration scripts including the new Automated Lot/Batch Expiry date customisation. You can navigate to the tile from the Portal home page > Product versions > Manufacturing.
Advanced Payroll
Advanced Payroll NZ – Important Updates
Advanced Payroll is now live with close to 50 sites in NZ. The 2022.1.2 release includes a number of key improvements and fixes for NZ customers. Any customers signing up for Advanced Payroll NZ must upgrade to 2022.1.2 before implementations start.
Advanced Employee Onboarding for AU customers – Pilot
Advanced Employee Onboarding adds the powerful online onboarding workflow from MYOB Advanced Workforce Management to your Advanced Payroll site. Customers can say goodbye to paper forms and endless phone calls, and make their new starters' lives easier with a professional online form to send you their info and documents. This is a significant value add for new and existing customers and we are excited to bring this to market.
Advanced Employee Onboarding is available in V2022.1.2 to AU customers that choose to participate in the pilot. The pilot for Advanced Employee Onboarding requires at least 4 more AU participants, ideally from the February cohort. If any of your customers would be interested, please create a support ticket via the Partner Portal and we will be in touch with next steps.
Our current focus is to make it available to AU Advanced Payroll customers this quarter, followed by NZ in the next quarter. The offering will be covered in more detail in the March Partner Enablement.
Pricing
- Subscriptions: Advanced Employee Onboarding will be available to all AU Advanced Payroll customers at no additional subscription cost. There will be a subscription cost for NZ Advanced Payroll customers and more details will follow.
- Services: Advanced Workforce Management is already integrated with Advanced Payroll, however there is a services component that each partner will need to consider. See Advanced Employee Onboarding implementation guide for more details.
Customer Benefits:
- A better employee experience with easily accessible digital onboarding.
- Save time with a solution that reduces data handling.
- Stay compliant by collecting the right information and documents, right from the start.
We will keep you updated on progress via the community forum.
January
Introduction of paid family and domestic violence leave (FDVL)
The Australian Government has introduced paid family and domestic violence leave (FDVL) for all employees. This will take effect for employers with
- 15 or more employees on 1 February 2023, and
- less than 15 employees on 1 August 2023.
Online Help for Paid family and domestic violence leave - Australia is available to be shared with your customers. Customers must complete these steps to be compliant.
Customers will receive the guide via email to the primary site contact and in-app messaging to the payroll administrator.
We are seeking guidance from the relevant authorities about some issues that we think need to be clarified further. We will advise you if we receive further information that impacts this guide.
Early Adopter Program
We’re super excited to be kicking off an Early Adopter program at the end of Jan to precede the February general availability of Quality Management for Manufacturers and Wholesale Distributors using MYOB Advanced.
The solution, developed by eWorkplace Apps delivers an embedded experience for users and ensures thorough testing standards, material quarantine as well as delivering formal non-conformance corrective and preventative action workflows.
Quality Management supports and streamlines internal quality processes for customers within Food & Beverage, Chemicals/Pharmaceuticals, Medical & Life Sciences and Automotive component sectors. Importantly, it meets industry compliance requirements and provides automation and QA workflows that do not currently exist within the MYOB Advanced platform.
We’ll soon be embarking on various enablement initiatives ahead of the release of Quality Management, as well as a marketing campaign targeting the Food & Beverage sector; so look out for calendar invites and pre-release content coming soon!
For further information or to enroll customers within the Early Adopter program please reach out to bruce.minty@myob.com.
November
CADTalk
From early December, we will be releasing a campaign focusing on CADTalk, a strategic ISV partner that will address the needs of Engineer to Order businesses in the manufacturing industry.
There is a disconnect between data in ERP's and engineers using CAD applications. CADTalk closes the gap by leveraging artificial intelligence to transform the bill of material, routing, item, inventory, and other data from these engineering and CAD applications into manufacturing bills of material and routings inside MYOB Advanced Manufacturing.
CADTalk has the edge over other similar applications that simply map data between CAD and ERP platforms. This method lacks the sophisticated AI of CADTalk, which more effectively leverages ERP features like planning, scheduling and costing. Data flow between the platforms is bi-directional, ensuring that all areas of a business are using the most up to date data.
CADTalk is fully integrated with MYOB Advanced Manufacturing and will be offered under a referral agreement in ANZ. General Availability is scheduled for early December.
Keep an eye out for the campaign launch and please reach out to your CSM if you’d like additional details.
October
We are excited to announce that Advanced Payroll is now generally available in New Zealand. The GA release (2022.1.1) will be available in production sites from November onwards and is now the default for all new sites.
Advanced Payroll is a key product within the Advanced platform and is central to MYOB’s ongoing evolution. The GA release creates new opportunities for customers to move to the cloud, where they can connect critical workflows in a single business management platform.
As we celebrate this milestone, we’d like to thank partners and customers that have adopted the product to date. The extended early adopters program (EAP) has helped us cover a vast range of real-world scenarios. Customer and implementation feedback has been key to reaching the GA milestone.
Want to know more?
Join us for the Channel Partner – Payroll NZ session on 21 October 2022. Speak to your CSM for more details.
The MYOB Advanced Payroll collection in Frontify now includes a number of NZ specific resources, in particular the “Product capability: Customer Profile and Feature List” and a “Qualification Guide”.
September
MYOB Advanced Payroll switch to Pay Super SuperChoice
Advanced Payroll Customers will transition to the new Pay Super service at the end of September for go live in early October. Super payments in MYOB will be processed through SuperChoice, an Australian clearing house established in 1996. Our goal is to streamline our super process, reducing the time it takes payments to reach nominated super funds.
Timeline:
12 September: 2021.2.300 released. This is the required version for the switch.
21 and 27 September: Upgrade Advanced Payroll sites that are active users of Pay Super. See deployment windows for details.
29 September: Transition starts and Pay Super service will be offline as transactions are cleared.
7 October: Go live with new Pay Super service. This will be a hard cut over to the new service.
As a back-up plan (in case a customer can't upgrade), a customization will be released for customers that are on 2021.1.6 or 2021.2.2. Target date is 23 September. The customization is not a pre-requisite for using the new Pay Super service, but will provide a much better experience.
This page covers off what is changing, what is not changing and the communication resources and plan.
August
Advanced upgrade planning just got a little easier!
The Partner self-service portal delivers Advanced customer upgrade scheduling information for you to help plan and schedule customer upgrades as required.
The following three changes will make managing your customer upgrades a little easier.
View and search upgrade schedules by customer
With the new "Customer upgrade schedules" inquiry available in Partner self-service > Deployments you can view deployments and search by customer.
Reschedule sites to new windows in the Partner self-service portal up to 2 weeks from the upgrade date.
Change is constant and we understand that sometimes the upgrade date needs to change so from September onwards upgrades can be rescheduled by yourself to dates within the deployment month up to 2 weeks from the upgrade date.
View deployment window details side by side with the deployment plan
Now you can view deployment details from the Deployment scheduling screen using the side panel.
Shopify & Bigcommerce Connectors
We are pleased to announce the availability of the native Shopify and Bigcommerce connectors in MYOB Advanced. Below are the enablement resources to assist you:
Pricing: AUD $250/ NZD $275 ex-GST (updated pricelists will be available on PRC)
Release compatibility: Can be activated for the current MYOB Advanced version (Upgrade to the spring release not required)
Qualification Triggers: The team is currently working on this and will be shared in due course.
If you have any questions related to the webinars or technical whitepaper, please email proserve.ed@myob.com. We will also be organizing webinars with Shopify and Bigcommerce for our partner channel so stay tuned in for more updates regarding this.
MYOB Advanced Payroll switch to Pay Super SuperChoice
Advanced Payroll Customers will transition to the new Pay Super service at the end of September for go live early October. Super payments in MYOB will be processed through SuperChoice, an Australian clearing house established in 1996. Our goal is to streamline our super process, reducing the time it takes payments to reach nominated super funds.
What is changing?
- The direct debit from the MYOB customer will be made directly to SuperChoice, reducing the time it takes for payments to reach employee's super funds.
- New statuses will enable employers to track payments through the entire process and confirm that the payment has reached the employee's super funds.
- A new self-service component will reduce the need to go to MYOB support.
What is not changing?
- The process to create and submit Pay Super batches within Advanced Payroll is still the same.
- MYOB customers will still be supported through the Pay Super support team.
We will be in touch on the community forum with more details regarding the transition and the communication plan for existing customers using Pay Super. Our SME customers are already using the new Pay Super service and you can see FAQ for MYOB Pay Super SuperChoice for more information.
MYOB Advanced Payroll for New Zealand
We are on track for the generally available release of Advanced Payroll in NZ, to be ready for deployments at the start of Q4. We are in the final push for this release and documentation work will continue into September.
We have 20 customers live on Advanced Payroll in New Zealand and we look forward to growing this number significantly through channel sales. As with any new product there will be some things that won’t be fully automated, so we’ll provide a qualification guide and roadmap for further changes. Keep an eye out on the community forum for more information.
July
New release of MYOB Advanced Velixo Reports
Alchemex is thrilled to announce their newest release of MYOB Advanced Velixo Reports, with the recent release of Velixo 7 on 12th July 2022.
Noteworthy highlights from Velixo 7:
- Supercharge Writeback – upload to any page in MYOB Advanced using import scenarios. Leverage formula-based write-back and the streamlined user interface to create and update data in multiple screens in one click.
- Report Smarter, Report Better – all Velixo functions are now dynamic-aware and can resize with the size of its input range. No more pesky IFs and fill-downs like it’s 1999! Pivot tables refresh automatically with your report and Hide Zero Rows can now hide redundant blank rows.
- General Improvements – dozens of improvements based on user feedback, ranging from in-app help to a more complete Mac and Excel Online experience.
Velixo 7 became available for download on 12th July 2022, and can be downloaded here. There are always two versions available:
- Annual Channel is for Clients – the new version will be version 7
- Insider Channel is for Business Partners and includes beta updates of new features
For any further questions, please reach out to masha.batra@myob.com or chris@alchemex.com.au
Exo ES to MYOB Advanced Payroll Migration tool
The Exo ES to MYOB Advanced Payroll migration tool EAP is kicking off with a partner session on the 3rd of August. This was initially planned for the 29th of July, but was moved out to the following week to avoid the typically busy end of the month.
We have trialed the tool internally with good results and are looking to extend this to partners to assess suitability and identify opportunities
The tool currently assists to take master data to cloud. We are looking for AU/NZ businesses who have between 10-300 FTE. Businesses can have integrated or standalone payroll and don’t have very complex customizations.
We aren’t focusing on businesses with the following criteria:
- NZ businesses who follow legislated company shutdown process
- Businesses who have a majority of Time and Attendance employees
If you have customers who meet the brief above and would like to give the EAP a go ,please register your interest by emailing datamigrationfeedback@myob.com.
June
Exo Es to MYOB Advanced Payroll Data Migration Tool
Our teams have been very busy putting the final touches on the payroll data migration tool. We look forward to seeing you at the MYOB Enterprise Quarterly Product Showcase where I will talk about the tool.
We plan to have an EAP in July for this tool so if you are keen to be a part of the EAP and have customers who have signed up for payroll migrations drop us a message on datamigrationfeedback@myob.com.
MYOB Advanced Payroll for New Zealand
We are getting ready for the generally available release of Advanced Payroll in NZ in September. This version will be used for new sites from the start of Q4. Existing ERP sites that want to start using payroll will upgrade through their monthly cohort deployment cycle.
We have 20 customers live on Advanced Payroll in New Zealand and we look forward to growing this number significantly through channel sales. As with any new product, there will be some things that won’t be fully automated, so we’ll provide a qualification guide and roadmap for further changes. Keep an eye out on the community forum for more information.
April
MYOB Advanced Integration with Procore
Overview
MYOB Advanced Construction partner Procore have built a new integration tool with MYOB, after determining that developing, implementing, and supporting their own integration was the best way to support customers. This new integration will supersede the pre-existing MYOB connector.
The new integration went live on the 11th of April 2022 and will be implemented and supported by Procore. The MYOB connector will remain in use and be supported to the end of 2022, at which time support will be discontinued. Prospective customers should be made aware that the new Procore integration will be used, and the existing MYOB connector will no longer be available.
Note: In the new Procore integration, vendor insurance syncing is no longer supported and Invoice payments from Advanced to Procore have been added. Information about the new integration can be found here.
Customer Scenarios
Customers who have already implemented the MYOB connector:
- Customers who have already implemented the MYOB connector can continue to use it until they are ready to migrate over to the Procore integration. However, support will cease at the end of 2022 for the MYOB connector.
- When the customer chooses to migrate, they will also need to agree to the new pricing schedule as designed by Procore.
- Procore is undertaking a review of the existing MYOB connector users, assessing any required customisation work and will make required commercial and technical decisions with each customer.
Customers who are currently implementing the MYOB connector:
- If the customer is at the beginning of their implementation project, they will be moved over to the Procore integration if it has been determined that there is minimal risk to them doing so.
- If considerable progress has been made, or if significant customisation work has been completed, it may be determined that the best course of action is to continue implementing the MYOB connector. These decisions will be made on a case-by-case basis.
- Procore have agreed to support customers who are well progressed with implementation of the MYOB connector, acknowledging customisation work and pricing arrangements.
Customers who are currently scoping:
- Any customer who has not begun the implementation process will be recommended to move over to the Procore integration.
Contacts
For migration to the new Procore integration, pricing, and contractual concerns:
- Craig Bovaird: craig.bovaird@procore.com
- Bradley Jacobs: bradley.jacobs@procore.com
For general enquiries, product, and MYOB specific questions:
- John Buckley: john.buckley@myob.com
March
We have a couple of updates to share regarding product readiness, the communication plan and enablement for the STP Phase 2 rollout.
Important to note: Given that this is a significant compliance change, we will be including partner clients in MYOB communications.
First a reminder of the Timeline
MYOB Advanced Payroll customers have until the end of August 2022 to transition to STP Phase 2. All MYOB Advanced Payroll clients will upgrade to the STP Phase 2 enabled version between March and June 2022. The upgrade won’t automatically switch to STP Phase 2 – the client will remain on the current version of STP until they complete their transition.
Product readiness
The pilot for STP Phase 2 commenced in Feb. We released 2021.1.403 this week to resolve issues reported by the pilot sites. We are in the process of upgrading the pilot sites and will confirm when your clients will be ready to start their migrations.
Communication Timeline for Clients
15 March – Awareness Email to all clients which covers What is STP? the August deadline for transitioning, Product Readiness and Resources. If they have a question or need support, they are referred to their partner. See community forum post for the content of the email.
Apr – Jun: After a site is upgraded, the payroll user will receive an in-app notification that they can proceed with the transition to STP Phase 2. This is a manual process, so won't necessarily be on the very next day.
May: ATO will send emails to all MYOB Enterprise customers regarding the August deadline.
End of July/August: Reminders using targeted in-app notifications to those customers that have not completed the transition to STP Phase 2.
We may need additional communication if we are concerned about the rate of transition.
Community Forum Communication
We strongly encourage partners and clients to transition to STP Phase 2 in the month that they upgrade, to allow enough time to plan and manage the migration across the entire MYOB Advanced Payroll community. To that end from April onwards, we will share on the community forum how many customers are on an STP Phase 2 enabled version and how many customers have migrated.
We will post examples of the in-app notifications, ATO email and reminders on the community forum closer to the time.
Enablement
We have prepared the following online enablement material which you can reference in your own communication.
- Training course for your clients and your payroll team on the MYOB Academy.
- Single Touch Payroll is the central point for Advanced Payroll Guides which consists of
- Online STP Phase 2 Hub that will have links to all the above. This should be ready by 17 March.
February
Advanced Payroll EAP for Single Touch Payroll Phase 2
Advanced Payroll successfully completed ATO testing for STP Phase 2 last year and early this year we received sign off from the ATO to proceed with client upgrades. We’ve been running a small EAP since the start of Feb to 1) ensure that transactions are sent seamlessly, 2) gather feedback on migration tools and 3) improve our enablement materials. The EAP is going well. 3 sites have successfully migrated, with a few more due by the end of February. We’ve made a few changes based on the feedback and this will be released as 2021.1.402 shortly, which will be the minimum required version for migrations.
Deployment timeline
From March onward, deployment cohorts will upgrade to an STP Phase 2 compliant version. An upgrade window is also scheduled for early March for the February cohort (only sites with Advanced Payroll), so that they can proceed with migration in March.
All sites will upgrade to an STP Phase 2 compatible version through their normal cohort as per the deployment plan. The last sites will upgrade in June and have until the end of July to complete the migration. We recommend that you support your clients to do the migration once they are on the correct version, to prevent large numbers migrating in July.
Next steps
You should start to get familiar with the migration process by working through Single Touch Payroll Phase 2 - MYOB Advanced - MYOB Help Centre, specifically Understanding STP Phase 2.
We will be in contact with more information about our communication plans.
Advanced Manufacturing
We want to make it easier for our partners to gain a comprehensive overview on any new product initiatives across all Enterprise products. So we’ve listened to recent feedback from partners and are excited to announce a series of quarterly Enterprise Showcase Sessions, the first kicking off on the 16th March 2022.
In these sessions, the Product team will showcase all features that have been delivered within the last quarter, outline what is planned to be delivered in the following quarter and areas we are focusing on in the mid-term. Importantly we want to be clear on delivery timeframes and how these roadmaps align with our overall product strategy so that partners have a more complete understanding of the context behind any development projects we undertake.
A detailed agenda will be provided shortly so that partners can plan ahead and attend specific product sessions of interest.
Advanced 2022 R1
Key Features 2022 R1
Usability and Reporting
- Mobile: Support of Workspaces – Reorder of workspaces, View list of recently viewed, favourites
- GL Proactive anomaly detection (managed availability) – Learning engine which will analyse posted GL transactions using an algorithm to recognise certain patterns and calculates prediction of errors in posted GL Transactions. Improves accuracy of information
Financials
- Performance Improvements – Deferred Revenue – enable parallel processing to improve processing and Fixed Assets – depreciation and release processes streamlined
- Bank Reconciliation Enhancements – Multiple Document Matching – match a single bank transaction to multiple invoices or payments, Match Prepayments with Charges, Mass processing for Matching transactions
CRM
- New Import Scenarios – Preconfigured import scenarios for creating leads, contacts, cases, and opportunities
Distribution
Sales with Blanket Sales Orders – New order type allowing the ability to create sales orders for regular based on
Multiple Base Currencies
- Financials: Deferred Revenue and Fixed Assets
- Projects: Projects Form
- CRM: Opportunities, Sales Quotes and Project Quotes
Flexible Automation in Financials Screens
- Sequences: simplify workflow management
- Customise using UI: Modify workflows in the following screens
- Invoices and memos
- Payments and applications
- Cash Sales
- SO Invoices
- Checks and Payments
- Quick Checks
Projects & Construction
- Enhancements in Tracking changes to commitments – track changes that have been created based on project drop-ship orders
- Progress Billing Based on Quantity – A project manager can configure a project so that the pro forma invoices or accounts receivable invoices will be prepared based on the pending quantities specified in revenue budget lines.
January
Construction
MYOB has launched the Construction Compliance Reporting Customisation with its first inclusion being payment schedule functionality to ensure General Contractors stay compliant with the Security of Payment Act (SOPA). This customisation will be updated over time to include further compliance functionality & reporting for all aspects of construction, and will eventually become part of the core Advanced Construction platform. For further information please see the help page: Security of Payment Act reporting – AU
To download the new customisation, please visit the MYOB Advanced Construction Download section within the Partner Self Service Portal.