MYOB M-Powered Services are coming to an end

Here's what you need to know

What's happening?

As part of ongoing simplification at MYOB, we are writing to inform you that the MYOB M-Powered Services will no longer be available from 1 May 2025. 

 After this date, you will be unable to use M-Powered Services for invoicing, bank statements, and payments in your MYOB software.  

What will happen next?

Using M-Powered Services  

  • From 1 May 2025, you will be unable to use M-Powered Services for invoicing, bank statements, and payments in your MYOB software.  
  • Before 1 May 2025, you will need to remove M-Powered payment options from your future invoices and set up any alternative services. 

Outstanding customer invoices  

  • Your customers will have until 31 May 2025 to pay any outstanding invoices using the M-Powered Invoice payment options.
  • To avoid missed and failed payments, any outstanding invoices that are still and due and payable after the 31 May 2025 should be reissued with the updated payment options. 

Your M-Powered subscription and billing 

  • You will receive your last bill on any subscription fees you pay for M-Powered services on 1 May 2025.  
  • If any outstanding invoices are paid with M-Powered payment options in the month of May, we’ll send you a final bill on 1 June 2025 for any transaction fees you are required to pay.

What do I need to do? 

In preparation of this change, there are some actions to be aware of to minimise disruption to your business.  

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1. Remove M-Powered payments from your invoice templates

Find out more >

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2. Set up alternative service option in your MYOB software

Find out more >

1. Removal of M-Powered Invoice Services from your invoice templates 

From 31 May 2025, your customers will not be able to pay invoices using the M-Powered Invoice payment options. To avoid missed and failed payments, you will need to remove M-Powered as a payment option from future your invoices and reissue any outstanding invoices. Below are two options to remove M-Powered payment options from future invoices:

  1. Discontinue use of M-Powered invoice templates 
    If you currently use the M-Powered invoice default template, you will need to select an alternative default template for new invoices before 1 May 2025.    
  2. Remove M-Powered payment options from your customised invoice template

    For customised templates that include M-Powered payment options, we recommend customising a new invoice template that does not include the M-Powered payment options. If you would prefer to continue to use your current customised template, you will need to edit and remove the M-Powered payment options from the template by 1 May 2025. 

For support on invoice templates and customising your invoices, please visit our help page > 

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Reissuing due and payable invoices after 31 May 2025

To avoid missed and failed payments, any outstanding invoices that are still and due and payable after the 31 May 2025 should be reissued with the updated payment options.

2. Setting up an alternative service option in your MYOB software 

Although M-Powered services will no longer be available, we’re still here to support your business and have a range of solutions for you to choose from.  

Invoicing and invoice payments 

You can continue to create and download invoices with AccountRight software. Once downloaded, invoices can be attached to emails for sending to your clients. 

If you have a monthly or annual MYOB subscription for Lite, Pro, Plus or Premier you can also set up Online Payments.  Online Payments allows you to offer online payment options for customers to pay directly through the emailed invoices. To check your subscription, go to My Account. 

Online Payments   
Accept Online Payments with the “Pay Now” button on emailed invoices. Your customers can pay instantly through a range of options including AMEX, Visa, Mastercard, BPAY, Apple Pay, Google Pay and PayPal. You can also choose whether to pass a surcharge on to your customers, so they pay the transaction fees.* Find out more.    

Bank statements 

To continue to bring your bank statements into AccountRight, you can import your bank and credit card transactions by manually uploading statements from your bank without incurring fees. 

If you have a monthly or annual subscription for Lite, Pro, Plus or Premier, Bank Connections are included in your subscription. This allows you to automatically import transaction information from your bank account or credit card. To check your subscription, go to My Account 

Bank Connections 
Connect unlimited bank accounts to MYOB to seamlessly integrate your financial data to keep your accounts up-to-date, without the data entry. MYOB securely connects to over 100 banks across Australia. Find out more.    
 

Payments to suppliers and employees   

This feature is not available in our latest product offerings. However, electronic payments to suppliers or employees can be made by creating a bank file (ABA file).  

All your questions answered about the changes

What is happening to M-Powered?

As part of ongoing simplification at MYOB, the MYOB M-Powered Services will no longer be available from 1 May 2025. After this date, you will be unable to use M-Powered Services for invoicing, bank statements, and payments in your MYOB software. 

What will happen after M-Powered Services are no longer available on 1 May 2025?

Using M-Powered Services  

  • From 1 May 2025, you will be unable to use M-Powered Services for invoicing, bank statements, and payments in your MYOB software.  
  • Before 1 May 2025, you will need to remove M-Powered payment options from your future invoices and set up any alternative services. 

Outstanding customer invoices  

  • Your customers will have until 31 May 2025 to pay any outstanding invoices using the M-Powered Invoice payment options.  
  • To avoid missed and failed payments, any outstanding invoices that are still and due and payable after the 31 May 2025 should be reissued with the updated payment options. 

Your M-Powered subscription and billing 

  • You will receive your last bill on any subscription fees you pay for M-Powered services on 1 May 2025.  
  • If any outstanding invoices are paid with M-Powered payment options in the month of May, we’ll send you a final bill on 1 June 2025 for any transaction fees you are required to pay. 
Do I have to cancel my M-Powered subscription?

No, we will automatically cancel your subscription and you will receive your last bill on any subscription fees you pay for M-Powered services on 1 May 2025.  

If any outstanding invoices are paid with M-Powered payment options in the month of May, we’ll send you a final bill on 1 June 2025 for any transaction fees you are required to pay. 

Can I cancel my M-powered Services early?

Yes, you can request cancellation of your M-Powered Services earlier by emailing m-powered@myob.com and request cancellation.  

If you pay a subscription fee for M-Powered services, your last bill will be on the first day of the following month. However, you may still receive a bill on for any transaction fees from outstanding invoices paid with M-Powered payment options.  

To avoid any transaction further fees you will need to reissue any outstanding invoices or inform your customers not to pay using the M-Powered payment options. 

M-Powered payment options are still showing on my invoice, how do I remove?

From 31 May 2025, your customers will not be able to pay invoices using the M-Powered Invoice payment options. 

To avoid missed and failed payments, you will need to remove M-Powered as a payment option from future your invoices and reissue any outstanding invoices.  

Below are two options to remove M-Powered payment options from future invoices: 

Discontinue use of M-Powered invoice templates  

If you currently use a M-Powered invoice default template, you will need to select an alternative default template for new invoices from 1 May 2025.  

Remove M-Powered payment options from your customised invoice template 

For customised templates that includes M-Powered payment options, we recommend customising a new invoice template that does not include the M-Powered payment options. 

If you want to continue to use your current customised template, you will need to edit and remove the M-Powered payment options from the template by 1 May 2025. 

For support on invoice templates and customising your invoices, please visit our help page > 

My customer has tried to pay using M-powered option and getting an error, what do I do?

From 31 May 2025 your customers will no longer be able to pay using M-Powered payment options. You will need to remove these options from your invoice template and reissue the invoice to the customer.  

Discontinue use of M-Powered invoice templates  

If you currently use a M-Powered invoice default template, you will need to select an alternative default template for new invoices from 1 May 2025.  

Remove M-Powered payment options from your customised invoice template 

For customised templates that includes M-Powered payment options, we recommend customising a new invoice template that does not include the M-Powered payment options. 

If you want to continue to use your current customised template, you will need to edit and remove the M-Powered payment options from the template by 1 May 2025. 

For support on invoice templates and customising your invoices, please visit our help page > 

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We're here to help

If you have any questions or need further assistance, feel free to reach out to us via email at m-powered@myob.com  

*Use of online payments is subject to approval. Fees apply: $0.25 per transaction + 1.8% of total invoice. Fees are inclusive of GST and will be automatically passed on to your customers unless you turn off surcharging. Payments are accepted via Visa, Mastercard, AMEX, Apple Pay, Google Pay and PayPal. You may also choose to enable BPAY, but you cannot pass the surcharge on to customers using this method. View full terms and conditions here.