Update to the
AccountRight additional
file discount

Announcement

Frequently Asked Questions

Why have we made this change?

With the evolution of our business management platform, we now offer flexible subscriptions and pricing plans designed to make it easy for you to choose the right solution for each business. You can mix and match your subscriptions, adding or removing functionality to meet your business requirements.

Previously, AccountRight licensing meant customers needed to keep all files on the same product tier, regardless of the needs of each business file. This meant customers often had to use a subscription with advanced functionality they didn’t require, at a higher cost than was necessary. Taking this into account, the discount program was put in place.

Are you planning to discontinue AccountRight?

The AccountRight subscription is the top tier of the MYOB Business range, and we currently have no intention of discontinuing it.

As a business we are invested in this product and all releases we do, including for the browser, are available to AccountRight subscribers.

We have implemented automatic update capability to make AccountRight easier to install. We are using that to give you more updates than we ever have before. See our release notes for more information on all the improvements made.

How do I identify which files are on a subscription?

Please refer to the email sent to you in February 2024 with details on which files are affected by the discount ending.

To view a full list of your files including desktop only, login to my.myob and select My Products from the dropdown menu.

Can I still purchase additional files for AccountRight?

Yes, you can still purchase additional files for AccountRight, however the price for these will be the base subscription price.

What if I pay for my subscription annually?

If you pay for your subscription annually, you won't see the impact of the change until your next annual bill.

How long will the process take?

MYOB Business migration
Once you submit the form you’ll get an email with instructions to upload your file. Our aim is to provide you with your migrated data within three (3) business days after you submit your file to MYOB Migration Services. If an issue arises which impacts our ability to migrate your file in this timeframe, we will contact you as soon as possible to let you know.

AccountRight downgrade
There’s no need to send your file in. The downgrade will be completed within 3 weeks, in which you’ll be able to continue working on your file throughout the change.

To process the migration, who has access to my file?

MYOB staff in Australia and New Zealand will process your migration. We take the security and protection of your data seriously. Learn more here.

Is there a limit to the number of files I can migrate?

There are no limits to the number of files you can migrate through the service, however an MYOB Business Lite or Pro subscription is required for each file that is to be moved.

If you're migrating to MYOB Business you will need to submit a separate migration request form for each file you wish to migrate.

If you're downgrading AccountRight files to a lower tier, you can submit the details of multiple files in the one form providing they are changing to the same product tier.

Restrictions apply. View the MYOB Plan and feature comparison chart to understand whether you can migrate to a different version of AccountRight.

Can I still use my file if I cancel my subscription?

If you are on an offline product license, you’re welcome to use a local (offline) copy of the file going forward. Although you would miss out on the benefits of an AccountRight subscription such as live services (cloud access, bank feeds, pay superannuation, STP) - more details.

I thought you didn't sell AccountRight Standard anymore?

Although we stopped selling AccountRight Standard, we brought it back as a bespoke downgrade option exclusively for people affected by the removal of the AccountRight additional file discount.

How many files does AccountRight Premier include?

Each AccountRight Premier serial number comes with two files. One is a free bonus file that you are given access to when you pay the relevant subscription fees.