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Every upgrade, handled with you.

A clear path through every MYOB Acumatica release. Upgrade Care packages give you a specialist team to guide you, sandbox verification before production, and prioritised post-upgrade support, for businesses who want upgrade cover without committing to a full Care plan. 

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Your business shouldn't pause for an upgrade.

Every MYOB Acumatica release brings new capability. It also brings risk. Customisations can drift, timelines can slip, and the difference between a smooth upgrade and a disruptive one usually comes down to preparation. Upgrade Care gives you a structured path through every release, so your team goes in prepared, not reacting.

Why choose an Upgrade Package?

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A plan, not a scramble

Know what's changing and when, well before every upgrade. Your team has time to plan, prepare, and get on with the day job. Predictable, every release. 

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Test before it goes live 

Every upgrade is tested and verified in a sandbox first. Your team sees the change before it lands in your live system, with no surprises. 

Implementation
Your customisations, intact 

With Expanded Upgrade Assistance, your bespoke configurations are validated and republished with every release, so what you've built keeps working. 

Upgrade Care packages, sized to your business

Both packages include the specialist upgrades team, the 4-week communication plan, sandbox verification, and post upgrade priority. The difference is whether you run customisations that need to be carried forward.

Upgrade Assistance

Every upgrade, guided with you.

From $399 (ex GST) per month

For businesses who want a guided path through every MYOB Acumatica upgrade. Best fit if your set-up runs on standard MYOB Acumatica, without bespoke configurations or custom code. 

Includes:

  • Personalised 4-week communication plan ahead of each upgrade

  • Sandbox testing before it goes live

  • Prioritised post upgrade support



Expanded Upgrade Assistance

Upgrade Assistance, plus protection for your customisations. 

From $648 (ex GST) per month

For businesses running bespoke configurations or custom code. Customisation Upgrade Assistance validates and republishes your customisations with every release, so what you've built keeps working. 

Includes:

  • Everything in Upgrade Assistance

  • Customisation Upgrade Assistance — bespoke configurations validated and republished with every release

  • Sized to your environment

  • Tailored pricing, we'll scope it with you

Specialist services that layer onto any package

Each add-on can be bought standalone, or layered onto your Upgrade Care package to extend specific capabilities.

Expert Service 

From $629 (ex GST) per month

Extra Expert Service hours when you need them — for project work, one-off changes, or capacity in busy periods. Top up your Upgrade Care allocation, refreshed every month.

 Choose your size:

  • Small  —  20 points per month

  • Medium  —  40 points per month

  • Large  —  60 points per month

  • Extra Large  —  80 points per month

Available with any Upgrade Care Package.

 

 

 

Education Assistance

Foundation $199 (ex GST) per month

Premium $399 (ex GST) per month

Keep your team sharp with year round access to expert led webinars and the MYOB learning library.

  • Foundation — MYOB Academy content plus expert-led webinars, unlimited users

  • Premium — Foundation content plus premium content access, unlimited users

  • New content released as MYOB Acumatica evolves

 Available as an add-on to any Upgrade Care package.





Customisation Assurance

Get a custom quote built around your customisations and integrations

Ongoing care for your customisations and integrations between upgrades, so your team can focus on running the business. Where Expanded Upgrade Assistance handles your customisations during each upgrade, Customisation Assurance maintains them in between. 

  • Maintained, updated and kept compatible release on release

  • Troubleshooting, bug fixes and root cause analysis

  • Code repository, version control and deployment support

  • 3-hour response during business hours

Available as an add-on to any Upgrade Care package that includes Upgrade Assistance.

Find the right Upgrade Care Package for your business

Talk to the MYOB Customer Success team to choose a package, scope Expanded Upgrade Assistance for your environment, or layer in add ons.

Frequently Asked Questions

What's the difference between Upgrade Assistance and Expanded Upgrade Assistance?

Upgrade Assistance covers the upgrade itself — planning, sandbox testing, a dedicated team, and prioritised post-upgrade support.

Expanded Upgrade Assistance adds Customisation Upgrade Assistance, which validates and republishes your bespoke configurations with every release.

If you run customisations or custom code, you want Expanded.

How is an Upgrade Care package different from a full MYOB Care Success Plan?

Upgrade Care packages focus on the upgrade itself. A full MYOB Care Success Plan (Essential, Pro or Custom) extends to ongoing support across your whole MYOB Acumatica environment — monthly specialist hours, faster response times, regular health checks, and continuous learning.

If you want that broader partnership, talk to us about Essential or Pro.

Can I move from an Upgrade Care package to a full plan later?

Yes — you can move up to Essential, Pro or Custom at any time. Get in touch and our team will walk you through what changes and confirm pricing.

What does the 4-week communication plan cover?

A personalised plan that begins four weeks before each scheduled upgrade. It covers timing, what's changing, what we'll test in the sandbox, what your team should expect, and any decisions you need to make. The goal: no surprises.

Do Upgrade Care packages roll over?

Yes. The minimum term is 12 months, and packages roll over automatically for a further 12-month period. To cancel, get in touch at least 30 days before your current term ends.