Request for certificate installation assistance

Please fill in the form below to request assistance with installing your new DigiCert certificate.

DigiCert certificate implementation package  

Standard package

  • Fixed price of $1,750 + GST (Monday to Friday 8AM – 6PM local time) 

This covers: 

  • Remote access (maximum of one hour allowed)
  • Replacement and updating certificate on organisation’s server/workstation
  • Up to two server/workstation updates only

Exclusions: 

  • Updating the certificate on more than two servers/workstations. 
  • Updating the certificate on a Citrix server
  • Changes or updates to MYOB PayGlobal applications
  • Changes or updates to server infrastructure
  • Bookings cancelled with less than 24 hours notice will be billed at 100%
  • Booking rescheduled with less than 24 hours notice will be billed at 50%
  • ‘After Hours’ package available at $2,500 + GST, for work undertaken out of regular office hours (8AM to 6PM local time) 

Customers who require work done that is outside the standard package should contact our MYOB Consulting Resources team. 

Unless otherwise stated, additional work outside of the fixed price package will be billed at time and materials at standard consulting rates. 

Given the urgent nature of this work, customers will be booked on a ‘first come, first served’ basis. 

IMPORTANT 

Access required:  

Prior to the work starting, the MYOB PayGlobal consultant will need full local admin rights to the relevant server(s) in order to complete the installation and update of the certificate. 

We will require assistance from your IT team or provider.