Become an MYOB Acumatica App Partner today
How many MYOB Acumatica customers do you currently support?
Choose your App Partner tier
All prices are GST exclusive
Join the App Partnership Program
Note: Partnership Benefits and Fees may change on notice. Partnership is a 12-month commitment that auto-renews, and Fees are non-refundable. Fees are GST exclusive. Benefits are not guarantees of leads, sales or promotion.
Welcome. You’ve joined the App Partnership Program.
We’ll be in touch soon to discuss next steps.
We’ll be in touch to discuss the right App Partner tier for your needs.
Essential Plan
Pro Plan
Customer Success and Engagement
Customer Success Manager
Regular reviews, environment health checks, and early access to new features.
Strategic reviews and planning, comprehensive environment health checks, and priority access to new features.
Expert Service and Learning
Expert Service points
14 per month
20 per month
MYOB Academy, Knowledge Base
yes
yes
Training Assistance
Foundation included: MYOB Academy content plus additional expert led webinars, with unlimited users
Premium included: MYOB Academy content plus additional expert led webinars, premium content access, with unlimited users
Upgrades
Upgrade Assistance
Included for every upgrade
Included for every upgrade
Customisation Upgrade Assistance
No
Included
Customisation Assurance
No
Available as an add-on
Support and SLAs
Support coverage hours
8:30am to 5:30pm local, Mon to Fri
8:30am to 7pm local, Mon to Fri
After-hours urgent support
no
Yes, for Urgent issues
Urgent response SLA
Under 2 hours initial, updates every 6 to 8 hours
Under 1 hour initial, updates every 3 to 4 hours
Authorised contacts
3
5
Phone support
Urgent and product bugs or defects
How to, urgent and product bugs or defects
Dedicated support team
no
yes
Escalation management
Standard escalation path
Priority escalation
Proactive ticket management
No
Full proactive management
Customer portal, in-product help, MYOB Acumatica Community
yes
yes
Custom plans extend support hours to 6:30am to 7pm AEST and 8:30am to 9pm NZT, with after hours urgent support and a tailored Expert Service points allocation. Exclusions and limitations apply. Read our MYOB Care Terms and Conditions.