The MYOB Acumatica App Partnership Program
Explore our partnership options and choose the level of access and support that best suits how you build, maintain and grow your solution.
Designed to support how you work
The App Partnership Program gives independent software vendors a clearer way to access MYOB Acumatica development tools, technical support and broader ecosystem opportunities, while providing a high-quality ecosystem for our shared customers.
Whether you are actively building an integration, supporting existing customers or looking to grow further with MYOB, there is an option to match your needs.
Starter Partner
The on-ramp tier for apps validating a solution on MYOB Acumatica. A low-commitment entry point with developer access to prove an integration mid-market customers trust.
Growth Partner
For apps ready to grow, Growth Partner adds demand generation, co-marketing and technical access, turning a marketplace presence into a growing channel.
Strategic Partner
The premium partnership, for category-leading apps building embedded solutions, offering the deepest product access, priority support and promotion.
Inclusions
Starter Partner
Growth Partner
Strategic Partner
Pricing
unlimited
1-9 customers
AUD $100 | NZD $120 p/month
AUD $480 | NZD $580 p/month
AUD $940 | NZD $1,130 p/month
10-49 customers
—
AUD $1,500 | NZD $1,800 p/month
AUD $2,000 | NZD $2,400 p/month
50+ customers
—
AUD $5,500 | NZD $6,000 p/month
AUD $7,500 | NZD $9,000 p/month
Platform tooling
unlimited
Developer online instance*
Gives your team a live cloud environment to build and test your integration without standing up your own infrastructure.
no
1
1
Demo online instance
Provides a dedicated instance for demonstrating your solution to prospects and customers.
no
no
1
Developer local instance**
Increased capacity to let your team run local development and QA across more product editions using dedicated activation keys.
25 MAK p/edition
25 MAK p/edition
50 MAK p/edition
Early adopter access
Early visibility into new platform features and APIs lets you build ahead of the market and launch sooner.
yes
yes
yes
Online Knowledge Base
Self-service documentation speeds up development and cuts down on support overhead.
yes
yes
yes
Developer Community Forum access
Peer support and shared knowledge from other developers help you troubleshoot faster.
yes
yes
yes
Access to MYOB Academy
Structured training accelerates your team's ramp-up on the MYOB Acumatica platform
yes
yes
yes
Technical Product Update webinars
Regular briefings keep your team current on platform changes and roadmap direction.
no
yes
yes
Support
unlimited
1-on-1 Product Pre-Release Review
Growth and Strategic Partners now get direct 1:1 access to the Product Team, providing a heads up on upcoming features (30mins Q&A)
no
1 Meeting with Product Team (30 min) p/year^
2 Meetings with Product Team (30 min) p/year^
1-on-1 API Pre Release Review
Growth and Strategic Partners now get direct 1:1 access to the API Support Team, providing a heads up on upcoming features (30mins Q&A)
no
1 Meeting with API Support Team (30 min) p/year^
2 Meetings with API Support Team (30 min) p/year^
Log support requests
Applicable to certified developers that have completed “Acumatica Integration Developer Certification” via the MYOB Academy. A direct bug-reporting channel ensures issues affecting your customers get tracked and resolved.
yes
yes
yes
Priority support
Faster support response times reduce downtime and protect your customer relationships.
no
no
yes
1-on-1 developer sessions
Dedicated 1-on-1 technical guidance helps you resolve complex integration challenges quickly.
no
no
yes
Integration guidance
Expert integration input reduces development risk and shortens your time-to-market.
no
yes
yes
Marketing
App Marketplace listing
Marketplace listings put your solution in front of MYOB's customer base, driving discovery and leads.
no
Up to 3 listings
Unlimited listings^^
Demonstrations for direct and channel sales teams
MYOB's own sales teams actively pitch your solution, extending your reach at no extra cost to you.
no
yes
yes
Showcase webinars***
Featured webinars generate qualified leads by putting your solution directly in front of interested customers.
no
1 (on initial listing)
2 p/year
In-the-Know webinar feature
A showcase slot for Apps, offering the undivided attention of MYOB’s partner channel.
no
no
1 feature p/year^
In-The-Know newsletter feature
A newsletter slot for Apps, offering the undivided attention of MYOB’s partner channel.
no
no
1 feature p/year^
Customer case study
One written case study per year
no
no
yes
Identify opportunities within customer lifecycle
MYOB flags moments in the customer journey where your solution fits, creating warm, ready-made leads.
no
yes
yes
Hand Picked status on the MYOB App Marketplace
Positions Apps at the forefront of solutions on the MYOB App Marketplace. Eligibility for ‘Hand Picked’ represents Apps of the highest quality, credibility and integration with MYOB Acumatica.
no
no
Eligibility
Certified Add-on badge
A certified add-on badge builds buyer confidence and differentiates you from uncertified competitors.
no
no
3x Certified Add-On badges
Developer partner badge^^^
An official partner logo lets you showcase your MYOB relationship in your own marketing.
no
yes
yes
Option to be a Recommended Industry Solution^^
Bundling into an industry solution package extends your reach into targeted vertical markets.
no
yes
yes
Google Analytics Telemetry Reporting on Marketplace Listing^
Growth Partners gain telemetry insights on marketplace listing performance to help drive awareness and consideration.
no
yes
yes
Sponsorship Opportunities at Partner and Customer events
Sponsorship opportunities at MYOB events that result in real Partner/Customer conversations.
no
Access to sponsorship opportunities at Partner and Customer events
Early Access to sponsorship opportunities at Partner and Customer events
Webinar promotion to MYOB Partners^
Promoted through Partner facing channels to build credibility, reach more MYOB Partners and create qualified opportunities with shared customers.
no
no
yes
Sales and Partnerships
Feature in App Partner Catalogues and Playbook
Inclusion in sales-facing materials keeps your solution visible to MYOB's channel and direct sales teams.
no
yes
yes
Introductions to suitable business partners
Warm introductions to complementary partners can open new distribution or integration opportunities with new or existing MYOB customers.
no
3 partner introductions p/quarter^
6 partner introductions p/quarter^
Solution validation
30 min meeting/s with MYOB to validate co-sell readiness and product fit for prospective customers and resellers.
no
no
5 p/year
Regular meetup with MYOB Ecosystem Team
Regular touchpoints with the Ecosystem team keep your priorities visible and strengthen the relationship.
no
Every other month
Monthly
Inclusion on Partner Hub
Positioning on the Partner Hub puts the Apps in front of MYOB Business Partners, their sales teams and consultants who influence customer technology decisions.
no
yes
yes
Eligibility for the App Partner Referral Program
Receive $2,000 plus exclusive access to promotional benefits for every qualified referral that turns into a MYOB Acumatica sale (minimum $20,000).
no
yes
yes
Crossbeam access^
Crossbeam access turns your MYOB partnership from a listing into a pipeline with real-time account overlap data that surfaces warm co-sell opportunities
no
no
yes
MYOB Acumatica customer newsletter promotion^^
Newsletter exposure to MYOB's customer audience raises awareness of your solution at no extra marketing spend.
no
no
yes
^ Upon request
* Existing MYOB Acumatica Business Partners and clients are not eligible for additional online sites.
** Existing MYOB Acumatica Business Partners are not eligible for any additional MAK keys.
*** The following webinars provide a platform to showcase and promote your solution: (a) Sales webinars - Win more leads by familiarising the top sales people of our partner channel with your solution, (b) Consultants webinars - The webinar series has senior consultants from our partner channel on the panel and provides an excellent opportunity to create awareness of your solution in the channel, (c) ISV webinars - Purely dedicated to our ISVs, this gives our add-ons the undivided attention of our partner channel and provides a platform to interact with them.
^^ At MYOB's discretion.
^^^ Accreditation requirements need to be met in order to receive a developer logo.
All prices listed are local currency and GST exclusive.
Support Plan
The Support Plan is designed for App Partners supporting existing MYOB Acumatica customers who do not need the broader partnership benefits.
It includes the ability for certified developers to log support tickets, and access to a locally hosted sandbox.
Pricing information
1-9 customers
AUD $200 | NZD $240 (ex GST) p/month.
10-49 customers
AUD $400 | NZD $480 (ex GST) p/month.
50+ customers
AUD $600 | NZD $720 (ex GST) p/month.
Talk to us about pricing options today.
Essential Plan
Pro Plan
Customer Success and Engagement
Customer Success Manager
Regular reviews, environment health checks, and early access to new features.
Strategic reviews and planning, comprehensive environment health checks, and priority access to new features.
Expert Service and Learning
Expert Service points
14 per month
20 per month
MYOB Academy, Knowledge Base
yes
yes
Training Assistance
Foundation included: MYOB Academy content plus additional expert led webinars, with unlimited users
Premium included: MYOB Academy content plus additional expert led webinars, premium content access, with unlimited users
Upgrades
Upgrade Assistance
Included for every upgrade
Included for every upgrade
Customisation Upgrade Assistance
No
Included
Customisation Assurance
No
Available as an add-on
Support and SLAs
Support coverage hours
8:30am to 5:30pm local, Mon to Fri
8:30am to 7pm local, Mon to Fri
After-hours urgent support
no
Yes, for Urgent issues
Urgent response SLA
Under 2 hours initial, updates every 6 to 8 hours
Under 1 hour initial, updates every 3 to 4 hours
Authorised contacts
3
5
Phone support
Urgent and product bugs or defects
How to, urgent and product bugs or defects
Dedicated support team
no
yes
Escalation management
Standard escalation path
Priority escalation
Proactive ticket management
No
Full proactive management
Customer portal, in-product help, MYOB Acumatica Community
yes
yes
Custom plans extend support hours to 6:30am to 7pm AEST and 8:30am to 9pm NZT, with after hours urgent support and a tailored Expert Service points allocation. Exclusions and limitations apply. Read our MYOB Care Terms and Conditions.
What is the MYOB Acumatica App Partnership Program?
The MYOB Acumatica App Partnership Program supports independent software vendors building, integrating and growing solutions within the MYOB Acumatica ecosystem. Depending on the partnership option selected, members can access technical enablement, developer support, marketplace opportunities and broader ecosystem resources.
Which partnership option is right for my business?
The right option depends on how you interact with the MYOB Acumatica ecosystem. Starter Partner is designed for businesses building and growing solutions, while the Support Plan is intended for organisations that require access to technical support and development resources without the broader partnership benefits. Full details are available on the program inclusions page.
What happens after I sign up?
Once your application is received and approved, you'll receive confirmation of your membership along with access to the benefits and services available under your selected option. Participation in the program is governed by the applicable Service Terms and program inclusions.
Can I change my partnership option in the future?
Yes. Partners may move to a higher partnership tier during their membership term. Changes to a lower tier are generally managed as part of the renewal process. Further details are outlined in the Service Terms
Important information
This page summarises the App Partnership Tiers, Partnership Benefits and Fees under the MYOB Acumatica App Partnership Program Terms (Terms). If this page and the Terms conflict, the Terms apply.
-
- Application: MYOB may accept or decline applications at its discretion. Some benefits depend on Certification, which is technical validation only and not an assessment of quality.
- Term: 12-month initial term that renews automatically each year. You can end it for convenience only on 60 days' written notice before the end of your current Partnership Year.
- Fees: "From" prices in [AUD/NZD], excluding GST. Fees may depend on your number of Shared Customers (counted per App Partner Solution). Fees are invoiced monthly but payable for the full Partnership Year, and are non-refundable. Distributor and event fees may also apply.
- Changes: MYOB may change the Terms, Fees, tiers and benefits on at least 30 days' notice (except for security, legal or safety reasons). If Fees increase or benefits are materially reduced, you may end your participation within 30 days of notice.
- Benefits: Subject to the Terms. ^ = on request; ^^ = at MYOB's discretion. Early access is by invitation only. MYOB does not guarantee leads, sales, referrals or promotion.
- Referral Program: Subject to separate terms.