Your partner for ongoing success

Work with experts who understand your setup, helping you get more value from MYOB Exo Business and prepare for what’s ahead.

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Unlock more from MYOB Exo Business 

MYOB Care helps drive your business's success with practical expertise, proactive guidance and a clear plan for what comes next. So you can spend less time managing your solution and more time focusing on your business.

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Why choose MYOB Care?

Management
Gain a specialist who knows your business

Work with a dedicated consultant who understands your MYOB Exo Business environment, your priorities and the way your business operates.

Implementation
Move faster with hands-on help

With Expert Services points included every month, you can tackle report changes, training and configuration updates without every request becoming a new project.

reporting
Identify issues before they're disruptions

Your consultant monitors your business, helping uncover risks, performance issues and improvement opportunities.

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Future-proof your business

Understand what's necessary to prepare your business for AI and the future of ERP, so you're ready for whatever's next.

MYOB Care Success Plans

Every MYOB Care Success Plan includes the same dedicated consultant, support model, reviews and migration readiness assessments. You choose how many Expert Services Points you need each month.

Essential Plan

The foundations for every business

From $740 (ex GST) per month

Includes:

  • A named Services Consultant

  • Health scoring

  • Environmental Health Checks

  • Change Management Readiness

  • Migration Readiness Assessments

  • Success Reviews


Support Tiers

You decide how much help you need with Expert Service Points.

  • Tier 1: 14 Expert Services points per month
    $740 per month.

  • Tier 2: 24 Expert Services points per month
    $1,010 per month.

  • Tier 3: 40 Expert Services points per month
    $1,425 per month.

 

Custom Plan

For businesses that need extra support and help with upgrades.

Get a custom quote built around your business, with the inclusions that matter most to you.

 All Essential Plan features, plus:

  • Your consultant guiding you through the upgrade

  • A test environment replicating your live MYOB Exo Business environment

  • Your customisations deployed and validated

  • Your core MYOB Exo Business functionality and reports tested

  • Custom number of Expert Services points per month

Terms and conditions apply. For more information please read our full terms and conditions. 

Compare plans

Essential Plan
Pro Plan
Customer Success and Engagement
Customer Success Manager
Regular reviews, environment health checks, and early access to new features.
Strategic reviews and planning, comprehensive environment health checks, and priority access to new features.
Expert Service and Learning
Expert Service points
14 per month
20 per month
MYOB Academy, Knowledge Base
yes
yes
Training Assistance
Foundation included: MYOB Academy content plus additional expert led webinars, with unlimited users
Premium included: MYOB Academy content plus additional expert led webinars, premium content access, with unlimited users
Upgrades
Upgrade Assistance
Included for every upgrade
Included for every upgrade
Customisation Upgrade Assistance
No
Included
Customisation Assurance
No
Available as an add-on
Support and SLAs
Support coverage hours
8:30am to 5:30pm local, Mon to Fri
8:30am to 7pm local, Mon to Fri
After-hours urgent support
no
Yes, for Urgent issues
Urgent response SLA
Under 2 hours initial, updates every 6 to 8 hours
Under 1 hour initial, updates every 3 to 4 hours
Authorised contacts
3
5
Phone support
Urgent and product bugs or defects
How to, urgent and product bugs or defects
Dedicated support team
no
yes
Escalation management
Standard escalation path
Priority escalation
Proactive ticket management
No
Full proactive management
Customer portal, in-product help, MYOB Acumatica Community
yes
yes

Custom plans extend support hours to 6:30am to 7pm AEST and 8:30am to 9pm NZT, with after hours urgent support and a tailored Expert Service points allocation. Exclusions and limitations apply. Read our MYOB Care Terms and Conditions.

Find the right MYOB Care Success Plan for your business

Get in touch and we'll help you understand what MYOB care plan best matches your business needs. 

Frequently Asked Questions

What's the difference between Essential and Custom plans?

Essential is the starting point for every business on MYOB Exo Business. You get a dedicated Services Consultant, regular health reviews, and monthly Expert Service points.

Custom adds upgrade assistance and a tailored number of monthly Expert Service points.

How do Expert Services points work?

Expert Services points give you on-demand access to MYOB Exo Business consultants who step in and do the work for you, from setting up new users and updating reports to configuring workflows, training your team, and reviewing processes. Your plan includes a set number of points each month, refreshed monthly with no rollover. Each service in the catalogue has a points value, so you pay for the outcome rather than the hours. It keeps your business moving when your team is stretched.

How do I sign up for an MYOB Care Success Plan?

Fill out the form on this page to get in touch with the MYOB Exo Business Team. They'll walk you through the plan that fits, recommend any add-ons, and confirm next steps. 

Can I change plans later?

Yes. You can upgrade at any time. Downgrades take effect on your renewal date.

What's included in my annual licence fee?

Your Annual Licence Fee keeps your MYOB Exo Business licence current for the year. It includes continued use of your licensed software for 12 months, access for the users and workstations covered by your licences, and eligible product updates issued by MYOB while your licence remains valid.

These updates help keep your platform current, secure and compliant, with improvements that support everyday efficiency.

Specific inclusions may vary depending on your agreement, licences and partner arrangement, so check your renewal details if you’re unsure.

Is an MYOB Care Success Plan separate from my annual licence fee?

Yes. MYOB Care is billed independently of your MYOB Exo Business annual licence fee.

Do MYOB Care Success Plans roll over?

Yes. The minimum term is 12 months and plans roll over automatically for a further 12-month period. To cancel, let your MYOB Exo Business consultant know at least 30 days before your current term ends.

What if I transition to MYOB Acumatica while I have an MYOB Care Success Plan?

If you move to MYOB Acumatica from MYOB Exo Business, you will receive a pro-rata refund of your MYOB Care Success Plan fees for MYOB Exo Business.